Fedex Supply Chain

FedEx Supply Chain and Service Delivery

Craig Simon, President and CEO, FedEx Supply Chain: "customers across the globe expect the same service"

In this Q&A, Simon explains that the key to increasing customer satisfaction and improving your company’s supply chain efficiency comes directly from your service and support teams.

“Whether in Des Moines or Bangalore,” customers across the globe expect the same service, said Craig Simon, President and CEO, FedEx Supply Chain. Simon believes service providers need to bridge the gaps across cultural lines and find ways of creating consistency of service across the globe, a best practice that he believes has helped FedEx soar to new heights in the logistics space. By delivering the same service consistently across a field force of 290,000, to over 220 countries and territories across the globe, FedEx has undoubtedly established itself as a key player in the field.