Field Service Europe 2017

06 - 08 December, 2017

NH Collection Amsterdam Grand Hotel Krasnapolsky

+44 (0) 207 368 9459

Industry 4.0 and Field Service in 2016

Industry 4.0 and Field Service in 2016Industry 4.0 and Field Service in 2016
With the development of industry 4.0 – it is truly an exciting time to be in service! Service departments have slowly come into their own and can now been seen as a driving force for customer satisfaction and retention.

Today, consumers often choose a product based on the level of service that the brand can provide instead of the distinguishable aspects of the product itself. As a result, manufacturers have started to design innovative product and service solutions that address the customer lifecycle. Service executives based in Europe are focusing on many of the same initiatives as their North American based peers. However, they lag behind the Americans in creating service-oriented, customer facing products and services that can augment revenue. The challenges facing European service executives are largely logistical and cultural.

While it’s difficult to move parts, people and services across countries quickly and efficiently, it’s just as hard to completely grasp the differences between country specific labor laws, language barriers and more. There is tremendous opportunity for revenue growth within companies that prioritize service. Over the past several years, we’ve seen the relationship between customer satisfaction and profitability increase.

In short, the more your customers enjoy and trust the service you provide – the more willing they are to consistently buy your products over time. Make sure that you’re ahead of your peers in the space by figuring out the best ways to develop your field technicians.