Field Service Europe 2017

06 - 08 December, 2017

NH Collection Amsterdam Grand Hotel Krasnapolsky

+44 (0) 207 368 9459

Media Center

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  • Field Service Europe 2016 Attendee ListField Service Europe 2016 Attendee List
    Who will you meet and connect with at Field Service Europe 2016? Download the attendee list to find out. Updated November 23.
  • Industry 4.0 and Field Service in 2016Industry 4.0 and Field Service in 2016
    With the development of industry 4.0 – it is truly an exciting time to be in service! Service departments have slowly come into their own and can now been seen as a driving force for customer satisfaction and retention.

    Today, consumers often choose a product based on the level of service that the brand can provide instead of the distinguishable aspects of the product itself. As a result, manufacturers have started to design innovative product and service solutions that address the customer lifecycle. Service executives based in Europe are focusing on many of the same initiatives as their North American based peers. However, they lag behind the Americans in creating service-oriented, customer facing products and services that can augment revenue. The challenges facing European service executives are largely logistical and cultural.

    While it’s difficult to move parts, people and services across countries quickly and efficiently, it’s just as hard to completely grasp the differences between country specific labor laws, language barriers and more. There is tremendous opportunity for revenue growth within companies that prioritize service. Over the past several years, we’ve seen the relationship between customer satisfaction and profitability increase.

    In short, the more your customers enjoy and trust the service you provide – the more willing they are to consistently buy your products over time. Make sure that you’re ahead of your peers in the space by figuring out the best ways to develop your field technicians.
  • How to Choose a Next-Generation Field Mobility PlatformHow to Choose a Next-Generation Field Mobility Platform
    The rapid pace of change expected during the next ten years will present field service organizations with several challenges. To stay ahead of their competitors - indeed, to stay in business - they will need tools and technology to equip them for success.

    Challenges
    Herein, we identify some of the challenges facing field service organizations, including:
    • Adaptability
    • Internet of Things and Big Data for Decisions
    • Vision as the New Interface and Wearable Internet
    • Servitization
    • Generation Gap

ArticlesArticles

  • Supply Chain Management SystemsSupply Chain Management Systems
    Click on the image to Download the Exclusive Presentation.

    In this exclusive presentation, Georg Lammers, Vice President, Sales & Marketing for Infraserv Logistics GmbH discusses looks at how to optimize supply chain management systems and how to select the best processes for your company.

    Click on the image at left to download the PDF.

Reports & StudiesReports & Studies

  • The Field Service Europe 2015 DirectorThe Field Service Europe 2015 Director's Report
    Containing analysis and proprietary benchmark data, the Field Service Europe 2015 Director's Report is not only a great tool for benchmarking your organization, but also showcases the topics set to be covered on site this year in a special agenda preview! The report takes a look at topic including:

    - Setting customer satisfaction as a primary metric
    - The evolving role of the tech as support technology develops
    - Building outstanding service into a source of revenues

    Click the image to the left to download your copy!
  • Revamping The Digital Toolbelt: On Technology in Field ServiceRevamping The Digital Toolbelt: On Technology in Field Service

    Across industries and around the world, leading executives have come to understand that exceptional customer service is just as integral to their businesses as their products. Companies are adapting to this paradigm change by adopting powerful new digital solutions. Tools for service lifecycle management, customer relations, real-time automation, and extracting value from big data have become essential pieces of the new value proposition for service.

     

    To help you navigate this changing landscape, we’ve created this exclusive e-book designed specifically to enable top executives like you to create deeper engagement with your customers, employees, and peers.


    Get started and download this exclusive eBook by clicking the button on the left.

  • Field Service Trends Report 2014Field Service Trends Report 2014
    A survey of over 125 cross-industry, cross-vertical serviceleaders from Field Service USA 2014 was used to create the 2014/2015Services, Revenue & Trends Report, a free report that assesses thetrends driving the 21st century service economy. Respondents represent topcompanies like Cisco, GE, Siemens, Metter-Toledo Inc., andmore. 
                   
    The study reveals trends in:
    - Customer experience
    - Remote On-Demand Training
    - Innovations for Transforming Service Delivery
    - Opportunities for revenue generation in 2014


    Download the report by clicking on the image at left.