Event Name

20 - 22 October, 2014

Movenpick Hotel Amsterdam City Center, Amsterdam , The Netherlands

Speakers

 Paul Oliver 
Head of Field Service Worldwide 
Airbus
Gergely Sved
 Gergely Sved 
VP and CEO Services Europe 
GE Healthcare UK
Hans van den Heuvel
 Hans van den Heuvel 
Operations Director 
Canon Europe
 Didier De Vos 
Director of Service and Solutions, Europe 
Glory Global Solutions
 Craig Stickel 
Service Manager 
Mettler-Toledo
 Tim Francis 
European Services Manager 
ITW Packaging
Peter Post
 Peter Post 
Aftermarket Manager 
Xylem Inc
 Jonathan Barber 
UK Service Director 
Toshiba
Wojtek Bulatowicz
 Wojtek Bulatowicz 
Services and Solutions Director 
Welch Allyn
Jim Newbold
 Jim Newbold 
Director of Global Field Service 
Capstone Turbine Corporation
David Ratcliffe
 David Ratcliffe 
Service Network Director 
Manitowoc FoodService Group
 Andrea Girardot Kovarikova 
Director Technical & Field Services Europe & Distribution 
Haemonetics Corporation
John Cullen
 John Cullen 
Vice President Business Solutions, Services Business Line 
MOD UK
Jerome Piche
 Jerome Piche 
Vice President of Global Customer Service 
BioMerieux
Jérôme Piche holds a 20 year experience within in-vitro Diagnostic industry. With a background in medical analyses and business he started his career at Organon Teknika in 1994 in France, he held various positions: Sales Representative, Product  specialist and Product Manager in several fields such as microbiology, Immunology and Molecular  Biology for private labs, hospitals and blood banks. 
When bioMérieux acquired Organon Teknika in 2001, Jérôme was appointed Local Product Manager and then Global Product Manager in Worldwide Commercial Operations, in charge of the HIV range of products, until beginning of 2009. Then he joined the Global Customer Service as Training Director responsible for the worldwide product training activities.

As of 2011, he became Vice President of the Global Customer Service.

Hakan Wahlgren
 Hakan Wahlgren 
Director of Service solutions 
Husqvarna
Chris Davey
 Chris Davey 
Director, Customer Support 
Bombardier
 Tim Baines 
Professor Operations Strategy 
Aston Business School
 Stefan Hatt 
Group Vice President, Global Head of Service 
ABB Power Systems
Stephen Caulfield
 Stephen Caulfield 
Executive Director of Service Delivery EMEA 
Dell
Christophe Bassole
 Christophe Bassole 
EMEA – India Service Vice President 
Tektronix
 Stephen Bell 
Service and Support Director 
Hach
 Sheldon Davies 
Technical Solutions Director EMEA 
Ortho Clinical Diagnostics
 Alex Fowler 
Head of Global Logistics 
Smith & Nephew
Matt Adams
 Matt Adams 
Service Director, Building Efficiency, Systems & Service 
Johnson Controls
Herman Goemans
 Herman Goemans 
President of Sprague Europe 
TSC
 David Burns 
Vice President Sales & Solution Design EMEA 
ServiceSource
Diethard Vollmer
 Diethard Vollmer 
Director Customer Care Solutions Europe 
Carestream Health
 Charles Morriston 
Product Manager 
Trimble
Robin Den Hartog
 Robin Den Hartog 
Protection Services Associate Director 
Tetra Pak Technical Service AB
 Theo Eitjes 
Director After Sales 
Hyundai
 David Vaury 
Business Transformation Managing Consultant 
PA Consulting Group
 Paul Mooney 
VP Customer Success 
ServiceSource
Roger Beaman
 Roger Beaman 
Director of European Customer Support 
Coherent
 Wolfgang Krenkler 
EMA Manager Technical Support 
BD Biosciences
Paul Roosen
 Paul Roosen 
Director Service 
Miele Canada Inc
 John Rinaldi 
System Architect for Service Management and Mobility 
ThyssenKrupp Elevator
 Greg Buckland 
Progress IT Director 
ThyssenKrupp Elevator
 Mike Gordish 
Director Product Management 
ARRIS
 Mark Homer 
COO - UK/EMEA 
ServicePower, Inc.
Francesco Castelletti
 Francesco Castelletti 
Head Of Customer Field Service 
Swisscom AG
Patrick Stucke
 Patrick Stucke 
manager of service planning 
Konica Minolta Business Solutions Europe
 Patrick Seidensticker 
Director, Rugged Mobility Marketing Solutions 
Dell
 Frank Bunge 
Global After Sales Service Director 
Leica Microsystems
Jasper Kappen
 Jasper Kappen 
Global Field Service and Logistics Senior Manager 
Wabco
 Massimiliano Tolane 
 
Acmavolpak
Arnout Baneke
 Arnout Baneke 
Service Director 
FEI Company
 Raffaele Lauria 
GFS Operations Fulfillment Leader 
GE Oil and Gas
Frederic Le Brun
 Frederic Le Brun 
Service and Assets Manager 
Aggreko
 Uli Suedhoff 
Services Director Germany/Austria 
GE Renewable Energy
Alec Pinto
 Alec Pinto 
Field Service Central Associate Director 
Qiagen
 Jan Vermeulen 
Vice President & General Manager Customer Services 
Philips
Len VanderHulst
 Len VanderHulst 
Global Service Product Manager 
METTLER - TORLEDO
 Kris Oldland 
Editor 
Field Service News
Sue Oliva
 Sue Oliva 
Customer Services Vice President 
Juniper Networks
 Pieter Heyndrickx 
 
Renault Trucks UK Ltd
 Chris LaFratta 
Vice President Service 
Elekta Limited (UK)
 Ivo Ruckstuhl 
Head of Mobile Solutions 
coresystems
 Eddie Monch 
Director Smart Service Sales 
Empolis Information Management
 Oliver Lemanski 
Global Manager Industry Solutions 
TNT EXPRESS
 Michael Traeger 
Sales Manager 
IFS