Field Service Europe 2018

December 05-December 07, 2018

NH Collection Amsterdam Grand Hotel Krasnapolsky

44 (0) 207 368 9465

Salesforce Service Cloud


Built on Service Cloud, the world’s #1 customer service platform, Field Service Lightning enables companies to deliver mobile, intelligent customer service from call center to the field.

Harnessing signals from connected devices and customer data from Salesforce’s Customer Success Platform, Field Service Lightning is a modern approach to field service that is built for mobile and the Internet of Things (IoT). Companies can now unite customers, connected devices, agents, dispatchers, and employees in the field with one powerful service platform to deliver a seamless customer experience from phone to field.

-Connect your entire service workforce: Agents, dispatchers and mobile employees in the field are on a single, centralized platform, bringing a new level of transparency and efficiency to customer service.

-Intelligently schedule and dispatch work: Scheduling is automated based on skills, availability, and location to optimize on-site service, enabling dispatchers to focus on the real-time view of service operations and adjust resources accordingly.

-Track and manage jobs in real-time: Service employees can update work orders, issue change requests and adjust job status, anytime, anywhere and on any device.

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Salesforce Service Cloud is the world’s #1 customer service and support app, providing a 360-degree view of your customer - all in one place - and a unified agent experience that empowers faster, smarter more personalized customer service.

Founded in 1999, Salesforce is the Customer Success Platform and world’s #1 CRM company. The Customer Success Platform unifies six groundbreaking cloud services—Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Analytics Cloud and Salesforce1 Platform—that empower companies to connect with their customers in a whole new way.


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