Frank Bunge

Senior Principal Business Consultant Genesys

Frank Bunge draws on a track record of 20+ years as managing director and senior manager in leading customer service teams with predominantly global responsibility. In his current role as Senior CX Advisory Consultant at GENESYS he combines his passion for customer service excellence with his profession as business and management consultant and supports GENESYS customers on their holistic experience management journey.

As an ambitious and strategic thinking expert in CX, EX and UX and certified SAFe® SPC (SAFe® Program Consultant) and trained Master Blackbelt for value stream mapping and transactional process improvement, Frank successfully plans and implements empathy as a service managing cross-functional change towards service orientation and customer centricity with motivated and engaged employees. Frank holds a diploma in business administration (Diplom-Kaufmann) from the Helmut Schmidt university in Hamburg and lives in Mainz, Germany.