Whitepaper & Report Center

The Ultimate Technology Team-up for Field Services

Field service technicians need reliable, adaptable devices that do more than just the basics. From ensuring reliable access to data, maintaining resilient connectivity, and adapting to outdoor environments, your workforce requires technology that keeps up with their demanding tasks. This short guide explores the major environmental and technological challenges of field services, and how the TOUGHBOOK + Absolute partnership provides technicians with the secure and connected devices to help them overcome them all.

The State of AI in European Field Service

While 84% of companies express at least some satisfaction with their current AI applications, many face challenges in implementation, particularly with legacy system integration and data quality issues. This report is based on a survey of field service leaders from organizations across Europe. Key trends revealed by the study include a shift toward proactive service models, an increasing focus on value delivery to customers, and a growing interest in AI tools that can identify opportunities for efficiency, among others.

The Artificial Intelligence Report 2024

The manufacturing industry is facing unprecedented challenges. The impact of these challenges reaches beyond machine maintenance — it impacts lives and livelihoods. In Q2 of 2024, WBR Insights surveyed 100 of the most senior figures in Field Service. Heads of Service, Heads of Service Delivery and other senior executives from across Europe told us about the challenges they are facing and the solutions they are bringing to the table to help solve them.

Analysing the Latest Field Service Innovations: Driving Forward Sustainability, Technology and Talent

In Q3 of 2023, WBR Insights surveyed 100 of the most senior figures in the field service industry. Heads of Field Service Delivery, Operations, Integration and beyond were asked about the biggest challenges they are currently facing and the solutions they are bringing to the table.