Europe’s Leading Event for Service, Support and Customer Success
Field Service Europe 2024
28 - 30 October, 2024
Hotel Okura Amsterdam
Reimagine The Future of Service
Day 3 is already sold out! The time is now to decide if you're going to be a part of the future, or on the sidelines watching others make it happen.
Advancing Service Together
We’re excited to announce Field Service is back in-person after 2 years in the heart of Amsterdam at the Movenpick Hotel this November!
Field Service is where 350+ cross-industry European service, support and customer success executives come together to build world-class operations.
With industry-leading, forward looking content, Field Service is designed to help you achieve service excellence and profitability.
Download Agenda
Exclusive 1:1 Meetings
Experience personalized interactions at Field Service Europe with our exclusive 30-minute 1:1 meetings. These tailored sessions connect you directly with solution providers who can address your specific needs, offering innovative technologies and expert insights.
Agenda at a Glance
Day 1, October 28th
Reaping the Rewards of Digitalization:
Moving Towards More Proactive &
Data-Driven Service
- Keynote: How Much Are Customers Willing to Pay for the ‘Insurance’ of Predictive and Prescriptive Maintenance?
- Panel: First Mover Risk and Rewards: Deciding When Where to Invest Quickly and Managing Digitalization Long-Term Expectations
- Panel: Best (and Worst) Use Cases for AI in Field Service
- Deep-Dive Interactive Workshop: Diagnosing and Fixing the Right Problem … Not the Problem You Think Customers Have
- Panel: Striking the Right Balance: Centralized vs. Decentralized Service Parts Inventory and Warehousing, and How Digitalization Can Help
- Limited 1:1 meeting seats remain!
Day 2, October 29th
Carving Out Your Competitve Advantage:
Accelerating the Value and Speed of Service
- Keynote: The New Economics of Service Profitability: Strengthening Customer Loyalty Through Enhanced Employee Satisfaction
- Panel: Letting Go of the Past: Which Customer Touch Points Are Becoming Passe With Digitalization and Which are Worth Fighting for and Keeping
- Fireside Chat: Cybersecurity Best Practices With Connected Devices: How to Avoid Infecting Customers or Getting Infected by Customer Networks
- Deep-Dive Interactive Workshop The Bread & Butter of Service: Documentation and Doing the Big and Little Things Well
- Limited 1:1 meeting seats remain!
Day 3, October 30th
Heads of Service Mastermind Forum
The Future of Service
- Attendance Is Sold Out! Reach out to Maureen to join the waitlist!
- What AI Could Bring to the Future of Field Service: How to Prepare for the Good, the Bad and the Unknown
- Service Process Roadmapping: What Will That Look Like Over the Next 5 Years and How Will It Change?
- Remote Service of the Future: The Challenges & Rewards of Shifting to a 24/5, or Perhaps Even a 24/7/365 Service Business Model
- *Only available for Director Level and higher
Your 2024 Speaker Lineup
Alec Pinto
EMEA Service Centre of Excellence Leader
Leica Biosystems
Clinten van der Merwe
SVP, Head of Global Service and Project Management
TOMRA Recycling
Frank Odogue
Director of Lifecycle Service
Atlas Converting Equipment Ltd. (Jagenberg Group)
Jordy Schuller
Associate Director of Services
Me-Med
Ralf Bootz
Services and Solution Delivery Lead, International Markets
Philips
Yasir Sheikh
Global Head of Application & Connected Services
Honeywell
Maria Jose Aguado
Global Service Parts Program Director
Glory Global
Alexander Dux
SR director, global Commercial Service
Hach
Luis Angel Gonzalez
Head of Service Excellence
Franke Coffee
VALUABLE DISCUSSION
“Great networking event, great speakers, interested expertise and listening attendees, great conversations on high level during breaks. very collaborating panel discussions.”
Frank Bunge
Senior Principal Business Consultant
Genesys
NEW PERSPECTIVES
“It was really good to have all these debates about current challenges. The diversity has been an excellent point and as well the good insights, creating a good level of sector understanding.”
Maria J Aguado
Global Service Parts Program Director
Glory Global
INDUSTRY TRENDS
“Valuable and relevant exchange of information. Good mix of remote and onsite related service topics. Looking forward to returning in 2024! ”
Margriet Sabel
Tech. Service Manager
Intralox
New Insights, New Connections, A New You
Move Your Service Organization Forward
We’re known in the industry for awesome experiences you can’t get anywhere else. Sip fine wines, kick back with cocktails, eat delicious food, attend private tastings, and be wowed at our famous evening receptions. You’ll make memories that last a lifetime and become a part of a true retail community.
Increase Your ROI While You Are OOO
We’re not a tradeshow or a vendor-led seminar. Our agenda is 100% focused on your biggest challenges and opportunities. Hear and learn from Founders, CEO’s, VPs and those that are in the trenches, doing the work. We cut out the fluff you get at other conferences to give you tons of actionable strategies to increase your profits.
Elevate Your Senior Level Networking
Benefit from over 30 hours of discussion groups, creative think-tanks, Tonight Show sessions, lightning rounds, roundtables, structured & unstructured networking activities, and much more.
This is your opportunity to make new connections and speak “off-the-record” with your peers. You’ll build relationships like never before.
All The Major Players in One Place
Service leaders from Europe's largest manufacturers and commercial services organizations as well as small-to-medium sized businesses.
Corporate Packages
We have created a cost-saving and hassle-free package to confirm your companies’ group attendance for Field Service, as well as other Field Service events, in one simple transaction
300+
Service & Support Executives
joining us in Amsterdam
65
Thought-Leading Speakers
showcasing Pioneering Procurement Projects
2
Exclusive
Networking Receptions
25
Hours of Invaluable Networking
Across 3 Interactive Days
Interaction. Innovation. Inspiration
Hotel Okura Amsterdam
Ferdinand Bolstraat 333, 1072 LH Amsterdam, Netherlands
28 - 30 October 2024
Website | +31 20 678 7111
Our Sponsors:
