Field Service Amsterdam 2018

27 - 28 November, 2018

NH Collection Amsterdam Grand Hotel Krasnapolsky

44 (0) 207 368 9465

Speakers

Speakers

Grant Walker
Regional CEO, Service - Northern Europe & Middle East
Siemens Gamesa

Grant has over 30 years experience across a variety of industries and specialisms. His primary degree is in Chemical and Process Engineering. After graduating he joined ICI in July 1986. 

In 2001 Grant joined VATech with responsibility for I.T. and business improvement for the transmission and distribution business in a newly created joint venture with Schneider. Following acquisition of the business in 2005, by Siemens, he was appointed Director of Business Excellence for the integrated T&D business in the UK. In 2008 Grant was appointed Business Strategy and Excellence Director for Siemens Energy - North West Europe and United Kingdom to develop and implement a business transformation program for the cluster organization. In 2012 he was appointed Managing Director for Onshore Wind, UK and Ireland, where he oversaw growth of the business delivery processes to support 10 times increase in project workload and to develop order backlog by 20 times to exceed market growth.

In September 2015 he moved in to Wind Power service with P&L responsibility for delivery of service for onshore and offshore wind turbines across the UK and Ireland. In 2018 this region was merged with Northern and Central Europe and the Middle East. He has responsibility for service delivery for over 18GW of onshore and offshore wind turbines across 24 countries and over 2000 employees.

He is married with 2 grown up children and lives in the North Riding of Yorkshire in the U.K.

Norbert Kamberg
Director, Global Operations - Field Services & Tools
Siemens Power & Gas Services
Hans-Jürgen Brass
Senior Director/Global Lead, Account Stabilization Team
Dell EMC
Martin Zamba
Director, Field Services - EMEA
Dell EMC

Martin Zamba joined Dell Technologies in 2003, where he held multiple roles in Technical Support, Project Management and Field Services. Martin currently serves as Director of Dell EMC's Field Services business in EMEA. He leads an EMEA team of 27 team members and 140+ partners with 4000+ engineers who support customers in more than 60 countries. His teams provide Break&Fix services including Onsite support and Carry-in service.

Between 2008-2011, Martin held an Operations Director role in Slovanet (Telecom Operator in Slovakia), responsible for the network design, strategy & operations, project management, IT operations. Technical Support, Logistics and Procurement.

Martin holds a Degree in Industrial Engineering from the Technical University of Kosice, Slovakia and is Prince2 Practitioner certified.

Martin lives in Bratislava, Slovakia with his wife Silvia and 2 sons. He is a passionate sailor.

Pedro Wiendels
Director, Field Service
Airbus

As Field Service Director, Pedro is responsible for the functional management of all field service staff in Central Europe. Performance & Development, annual and mid-year interviews, budget control (expenses and travel), training and the organization of Regional Events are the core responsibilties. He is also responsible for KLM Royal Dutch Airlines and keep an Operational responsibility as Senior Field Service Manager.

Phil Wolfenden
Vice President, Customer Experience Centres
Cisco EMEAR

Phil Wolfenden, Vice President of Cisco’s $2 billion Europe, Middle East, Africa and Russia (EMEAR) Technical Services Organisation, leads a 700-strong team of Engineers, Technical Leaders and Business Development professionals across 120 countries.

Phil specialises in delivering services that help customers and partners ensure business continuity, mitigate risk, and maintain compliance. He is also responsible for providing technical services that help Cisco customers to adopt new technologies, deliver new capabilities quickly and effectively; and transition to software and cloud.

Previously at Cisco, as Senior Director of Advanced Services (AS) in Emerging Markets, Phil built a $400M professional services business across the Middle East, Africa and Latin America. Growing the AS business by more than 70% each year, and establishing Technical Centres-of-Excellence in 22 countries.

With almost 30 years of IT and Networking industry experience, Phil’s career spans executive and management positions. Phil joined the Technical Assistance Centre (TAC) in Brussels, Belgium in 1997. He is a graduate of Newcastle University in the UK, is a Chartered Engineer and a Cisco Certified Internet Expert (CCIE).

He is a principal advocate for Inclusion and Diversity in the workplace and is the Executive sponsor for the Disability Action Network, Hidden Disabilities and Cisco Cancer Network. Phil also sits on numerous industry bodies, advisory boards and holds the position of Cisco Executive Sponsor at British Paralympic Association in London and two international financial institutions.

Phil has lived in a number of countries across the globe but currently resides in the UK with his wife, two children and eight horses.

Chris Dexter
Senior Director, Technical Services
Cisco Systems

With over 25 years of industry experience, Chris is currently Senior Director, Technical Services EMEAR. Based in the UK, leading a team of 200+ diverse and talented engineers across the region, responsible for providing support for Cisco's most complex technologies and emergent service offerings, as well as acquisition integration within the services function.

Innovation lead for EMEAR - funding, incubating and developing disruptive new concepts relating to customer experience and support quality. Executive lead for Inclusion and Diversity engaged at an industry level with a number of influential forums, including participating in the judging panel for the Black British Business Awards, and co-sponsor and keynote speaker at the European Women in Technology conference.Recent speaking engagements also include TSIA Europe and the Field Services Europe conferences, discussing the role of analytics, automation and cognitive systems in service delivery.

Chris is CCIE certified, and a guest lecturer at Warwick University Business School.

Christian Kundert
Customer Support Agreements (CSA) Team
Caterpillar

Christian leads the deployment of a new Service Contracts strategy at 100+ dealers around Europe, Africa, the Middle East and Eurasia. Leveraging new technologies (connectivity, inspection, scheduling tools…) Service Contracts represent a unique opportunity to differentiate, and offer additional services (beyond Service Contracts) to our customers. He holds a master degree in mechanical engineering for the EPFL / Swiss Institute of Technology in Lausanne, and he worked in the chemical industry and consulting, before joining Caterpillar 19 year ago.

Christian leads the deployment of a new Service Contracts strategy at 100+ dealers around Europe, Africa, the Middle East and Eurasia. Leveraging new technologies (connectivity, inspection, scheduling tools…) Service Contracts represent a unique opportunity to differentiate, and offer additional services (beyond Service Contracts) to our customers.

He holds a master degree in mechanical engineering for the EPFL / Swiss Institute of Technology in Lausanne, and he worked in the chemical industry and consulting, before joining Caterpillar 19 year ago.

Jean-Pierre Braun
Vice President, Global Field Force
Nokia
Miguel Ángel Hernanz
Vice President/Head, Global Service Delivery Transformation
Philips
Rokus Harder
Director, Field Support & Education
Philips

Rokus Harder has held several leadership positions within Philips Healthcare Services, Lifecycle Marketing and Installed Base Business Management. Through this he build expertise in Service operations both in the field and BU, but also in Lifecycle & Service Marketing and Regional and Market Business Management.

His current role is Global Lead MRI Field Support & Education, covering both the technical and application site of MRI not only for escalations but also for field trainings and customer education.

Eric Le Joliff
Vice President, Strategy - Global Field Services
Schneider Electric
Hichem Bouafoura
Vice President, Sales & Marketing Excellence - Global Field Services
Schneider Electric
Erik Lapre
Vice President, Services
Schneider Electric

With 25+ years in Sales and Service in a business to business environment, Erik has worked and lived in Europe and Asia. where he Managed Account teams, Sales and Services organizations to growth.

Erik set up of Engineering Centers in Asia and Europe. As VP Services, he developed and implemented Service strategies in Europe and Middle East. He had additional assignments as account executive/sponsor for strategic customers as well as leading global programs to help improve overall customer experience.

Recently Erik joined Schneider Electric as their VP Services in the Netherlands, focusing on their Lifecycle Services business and its growth.

Martijn Miedema
Senior Program Manager, Service Innovation
Thermo Fisher Scientific
Chris Borrill
Vice President, Services - Land & Air Systems Global Business Unit
Thales Group
Rajat Kakar
Vice President, Services Business
Fujitsu

Rajat Kakar is Vice President, head of Product Related Service divisions at Fujitsu and a frequent speaker at industry events. Within Fujitsu, he is known for driving growth and sustained profitability, successfully penetrating new markets and building highly functional teams.

In his industry, he is recognized as first to market with new products. As prior leader of Product divisions within Fujitsu, he was first to market with UMTS integrated lightest laptops, Green IT with Zero-Watt PCs and Zero-Watt Monitors.

His pragmatic and inclusive management practice for sales as well as operations, coupled with an as needed hands-on leadership style, has earned him a reputation of desired leader, and has enabled him to turn around dated or loss-generating organizations, both in direct and matrix structures.

Prior to Fujitsu, Rajat worked for Siemens, Unisys and General Motors respectively. Rajat received his MBA from Santa Clara University with emphasis in Marketing and International Business and a B.S. in Electrical Engineering from Michigan State University.

Jan van Dijk
Regional Sales Leader, Connected Services - Benelux
Honeywell Bulding Solutions

Working for Honeywell for 14 years in Service and General Management Roles, Jan is currently responsible for Connected Services Sales in Benelux, managing change in the way we do maintenance.

Massimo Lenzi
Head, Customer Service - Homeland Security & Critical Infrastructure
Leonardo

After 20 years in pre-sales, Massimo sees the business from a different perspective. Born in Tuscany in the ‘60s, he graduated in Electronic Engineering, He is responsible for Customer Service in Leonardo’s Homeland Security Line of Business, where service delivery means security for the people. An exciting job, he now knows that Customer Satisfaction does not always depend on money.

Alisandra Rizzolo
Vice President/General Manager, Customer Experience
Stryker
Wolfgang Jussen
Vice President, Lifecycle Management
Vestas

Wolfgang started his career as maintenance engineer in chemical industry BASF. In the 1990th years he worked in ABB Germany in power plant construction and industrial service. From 1998 Wolfgang worked in several executive positions in engineering and construction business in China. In 2007 he joined the fast growing Chinese wind industry and invented an end to end lifecycle asset management solution with predictive maintenance features for the national champion Goldwind. In 2016 he returned to Europe to work on the same subject for the world marked leader Vestas

Tony Gattuso
Head, Global Technical Support & Next Generation Service Delivery Technology
Xerox
Stefan Guldner
Head, EMEA Customer Support - Medical Systems Division
Olympus Europa
Alexandre Marrot
Director, Services & Maintenance
Conduent

Alexandre MARROT was born in Germany. He started his career in France as customer service engineer in 1998 in the parking industry. In 2001, he was appointed head of customer service for Schlumberger, located in Madrid, where he was in charge of field service operations (parking industry) for Spain and Portugal.

In 2005, he took in charge the deployment and maintenance activity for parking enhanced solutions as program manager in Rome. In 2007, as site manager in Copenhagen, he had the opportunity to manage the deployment of a ticketing system in Denmark for Thales.

And, since June 2008, he has been managing the customer service and maintenance activities for Xerox Business Solutions (now CONDUENT). He leads several field service teams in France, Italy, and Spain, in charge of maintenance for important customers in the transportation business.

Stefan Vanneste
Vice President, EMEA
Terumo Medical Products
Jean-Michel Constant
Director, Sales Operations - EMEA
Terumo BCT Europe

Through 25 years of international experience, Jean-Michel developed a quite broad expertise in many dimensions of business management like; Strategic Sales and Marketing, Business Development, and Sales Operations.

He is today leading most of the customer support departments of Terumo BCT in EMEA like Technical Service, Customer Care and Field Support.

He had the opportunity to lead multiple sales & support teams and to embrace the dynamic of several different industries like; Life Sciences, Food Ingredients, Specialty Chemicals & today Medical Device.

Clinten van der Merwe
Director, Service - EMEA
Smiths Detection

Clinten van der Merwe joined Smiths Detection in October 2013 as Director of Service. Prior to joining Smiths, Clinten held a number of senior management positions in the manufacturing and security industry, including operations and service delivery in the Europe, Middle-East and Africa. He has extensive international background in strategic planning, business unit development, project and product management, and system engineering strategies.

Clinten hold an MBA from the Australian Institute of Business, Adelaide, Australia.

Salim Ceylan
Director, Service Delivery - MU Turkey & Central Asia
Vertiv
Ronald Meijaard
EMEA Service Business Governance
Hitachi Vantara
Knud Midtgaard
Vice President, Operations
Alfa Laval

Knud Midtgaard is Vice President Operation at Alfa Laval, and he is Group responsible for Distribution and Logistics as well as fully supply chain responsible for Alfa Laval’s spare parts. Alfa Laval is a 4 €Bn global company with Sales and Service in more than 50 countries and +30 Manufacturing and Distribution sites. Knud have been with Alfa Laval since 2000. Prior to 2000 Knud has held similar positions for large Scandinavian companies.

Sébastien Bergé
Director, Operations Planning - Metallic Supply Chain
Metso Minerals

Sébastien is leading the Sales & Operations Planning and Supply Chain Development for the Metallic Supply Chain. His team is responsible for creating an optimized capacity plan globally, develop a world-class supply chain and state-of-the-art production planning solutions. In previous positions at Metso, Sébastien has been implementing several global strategic initiatives in Services Supply Chain. He has over 10 years of experience in services business and supply chain management.

Alexander Lehner
Vice President, Customer Services
FLSmidth
Stéphane Dufoix
Director, Service - EMEA
bioMérieux
  • 2001-2011, VP Global Customer Service, bioMerieux
  • 2011-2015, General Manager, bioMerieux Switzerland
  • 2015-Present, Directeur Emea Service, bioMerieux

Venkata Reddy Mukku
Vice President, Worldwide Service & Support
Bruker Nano Surfaces

An entrepreneurial, hands-on engineer working as Director, Worldwide Service Organisation with experience in the following:

  • Direct sales (Research instruments and semiconductor capital equipment) using structured sales process to Industrial customers as well as to academic/research customers
  • Managing global service org. P&L, People management and territory business management (Sales EMEA region and Service worldwide)
  • Took part in defining and implementing business processes. Developing business solutions/ multi year strategies.
  • Lead global Service CRM implementation project (Specs finalization, implementation & Trained global teams)
  • Managing worldwide customer base by setting up centralized regional customer support organizations (APAC, America's and EMEA support hubs)
  • Exposure to wide range of Nano technology research instruments and Semiconductor process equipment
  • Designing and manufacturing semi-automated Machine tools as well as Research systems
Hansueli Goeldi
Senior Director, OneSource Sales & Service - EMEAI
PerkinElmer

Hansueli brings longstanding experience in the domain of analytical instruments and life science technology throughout Europe as well as extensive knowledge in different business fields such as environmental issues, food and beverage, chemicals, petrol-chemicals, life and computer science. He provides his expert skills on an executive level in human resource management and communication skills in three languages, profound familiarity with multi-cultural business environment in Europe and EMEAI in the area of:


  • finance and budget responsibility
  • business development / strategy development and execution
  • service, support and sales management
Joerg Brandstaedter
Vice President, Global Service Excellence
QIAGEN

Joerg is currently the Vice President and Head of Service Excellence for QIAGEN, where he oversees Setting up and leading Service organization as P&L unit incl direct line responsibility for Service Product/Business Management and Service Sales teams

Martin Gilday
Senior Vice President, Global Service
Elekta

Martin Gilday is Senior Vice President of Global Services for Elekta. Elekta is a human care company pioneering significant innovations in medical technology and clinical solutions for treating cancer and brain disorders.

Martin is responsible for leading the global service organization and implementing service initiatives that support global customer service operations for enhanced customer experience, revenue growth and improved service business profitability. The ultimate goal for Global Service is to deliver industry leading customer service to maximise system performance for our customers, and to support sales.

Prior to joining Elekta in 2012, Martin was Vice President of Global Service Delivery for KPN/Getronics (Dutch based telco & IT services company) responsible for setting up the global network of service desk and network management operations in the ICT environment. He previously also worked for Unisys Corp. in IT services, where he led many functions including EMEA field services, IT outsourcing, service Account Management and finally as VP&GM for Infrastructure and Outsourcing Services across EMEA.

Martin lives in the UK and is actively involved in several service industry associations including the Technology Services Industry Association (TSIA) where he is a member of the Technology Services Advisory Board.

Wayne Cowan
Director, Service & Repair - EMEA/APAC
Integra Lifesciences
Christophe Bassole
Vice President/General Manager, Service - EMEAI/APAC
Tektronix
Walter Wetzelaer
Director, Global Service Sales
Leica Microsystems

Walter Wetzelaer is Director Global Service Sales for Leica Microsystems, where he is responsible for Global Service Growth and Customer Satisfaction. Based in Brussels, Walter is a strategic, commercial & hands-on professional with 30 years of experience across sales, marketing, human resources and service in engaging teams for market-leaders in the world of office automation, displays, telecom, international recruitment, and since 2017 in microscopy, for companies such as 3M, Lanier, European Telecom, EMDS, HR Gardens and Havas.

Alec Pinto
Regional Manager, Service - DACH & High Growth Markets
Leica Biosystems
Meir Elharrar
Managing Director/Director, European Service
Brooks Automation Semiconductor Group

Meir Elharrar is currently servicing as the European Service Director for Brooks Automation. Based in Israel, he is responsible for all aspects of service operations and revenue for the European region. He is also acting as the managing director for the Brooks entity in Israel, a role that he has been in for the last four years.

Meir started to work with Brooks Automation as a service engineer some 20 years ago. His technical background together with his strong interpersonal skills which he developed for many years, have allowed him to develop and reach an in depth level of understanding of the service market requirement, as well as take a position as leadership within the internal operations in order to support and continue the growth of this business.

Meir holds an MSc in management from NYU. Born in Israel he is married and is the father of two boys and two girls. 

Sean McBride
Senior Manager, International Technical Support & EU Field Services
Aviat Networks

With over 30 years in Telecommunications, Sean McBride currently heads all Technical Support Services outside of the US for Aviat Networks as well as recently taking on the Field Services Team in Europe. Aviat Networks is a leading provider of Microwave Networking Solutions supporting an install base of over 250,000 radios in over 100 countries around the world. Their products utilize cutting edge technology within the Telecoms Sector include the world’s first Digital Microwave Wireless Router utilizing MPLS Technology to support everything from traditional legacy GSM to the latest LTE Networks.

Under Sean's leadership the Technical Support organisation has grown from a small team of Engineers on call with mobile phones to an organisation with remote access to our customers networks on everything from a mobile, tablet or laptop sharing Cloud access with our customers and utilizing Big Data to constantly monitor and improve the service we deliver. Among their current challenges is how to utilize new technologies becoming available to more efficiently serve our market.

Uwe Heemann
Head, Commercial Aftersales
Bentec Drilling & Oilfield Systems

With 25 years of experience in the Oil and Gas Drilling Business, Uwe Heemann heads the After Sales Business of BENTEC GmbH Drilling and Oilfield System - a trusted worldwide partner in made-to-measure systems for oil, gas and geothermal drilling and premium oilfield equipment. Prior to his nomination as Vice President After Sales, Uwe held a number of various roles including national/international purchasing and senior commercial project management.

Annemarie de Jong
Director, Customer Relations
Sonnen
Petro Luft
Strategic Key Account Director, EMEA
Fluke Biomedical & Raysafe

Petro Luft has a tremendous passion, enthusiasm, and competitive spirit for exceeding revenue targets, as well as creating and developing long lasting relationships with both strategic customers and internal teams. He started as an engineer and grew as a Sales- and Development-Engineer into a Dynamic senior leader in sales, business development, and key account management with a track record spanning more than 20 years of success.

Petro brings a diverse background having held positions in sales leadership, field sales, operations, marketing and engineering in leading technology companies as Tokyo Electron, MPS and IPH Responsible for sales targets for global key account portfolios, achieving and exceeding sales targets over 50 Million Euro by providing exceptional leadership over strategic sales planning, market analysis, and customer relationship management.

Petro holds a Technical University degree in Electronics Design and Master Degree in Business Operations.

Thomas Hubert
Head of Sales Management & Processes
Bombardier Transportation
Didier De Vos
BNL Head of Country/Director, Service & Solutions - EMEA
Glory Global Solutions
Florian Hager
Innovation Manager, Customer Services
Siemens Healthineers

With more than 14 years of experience in Siemens Healthineers Customer Services, Florian Hager is in his current role as Innovation Manager concentrating on identifying new and promising technologies while establishing access to them.

In addition, he is driving innovations in the field of augmented and virtual reality in his role as Principal Key Expert.

Mathieu Jonker
Director & Founder
Artilience

Being in Professional Services for the Software Industry for 18 years, from consultant to PS director with P&L responsibility over Western Europe, Mathieu was intrigued in 2016 by an emerging technology named Robotic Process Automation.

He started a specialist team at Kofax for expanding usage and adoption of RPA after the initial customer engagement. His clients include banks, insurers, shared service centers, information brokers and logistic firms.

When not evangelizing RPA, Mathieu enjoys haute cuisine cooking and living in Groenekan, the Netherlands with Caroline and his two boys Pepijn and Quirijn.

Maj. Chris Hunter QGM
Counter-Terrorist Bomb Disposal Specialist
British Army (Retired)

Major Chris Hunter QGM had “the world’s most dangerous job, in the world’s most dangerous place”. As as counter-terrorist bomb disposal specialist in Iraq, he took his life in his hands on a daily basis.

He was so effective at defusing the deadly devices that terrorists put a price on his head. Chris was also a sitting target for snipers.

Chris joined the British Army at sixteen, and trained as a Russian linguist and intelligence operator. Shortly afterwards, he was commissioned from Sandhurst and re-trained as a bomb disposal operator, after which he served with a number of special forces units. During his career he was deployed to the Balkans, Northern Ireland, Colombia, Afghanistan and Iraq. For his actions during his Iraq tour, he was awarded the Queen’s Gallantry Medal.

Chris finished his military career as a senior intelligence analyst at the MoD. At the time of the London suicide bombings, he was seconded to COBRA. Since retiring from the army, Chris has worked as a counter-terrorism consultant, writer and TV presenter. He is a regular contributor to television, radio and current affairs programmes.

Fabrizio Battaglia
Partner
Global Partners

Fabrizio is an engaging facilitator with a strong passion for linking learning and mesurable performance.

He facilitates workshops, coaches and speaks with passion in various international conferences. As an executive partner he develops Global Partners Inc, a global training company with impactful personal development methodologies for technical service and sales people: "You learn how to drive a car and never forget. Why can’t business training have the same impact?"

Native French and Italian speaker, with working experience in more than 20 countries he is naturally at ease in multicultural environments. His scientific background (Ecole Centrale) and his INSEAD -Tsinghua Executive MBA allow him to easily grasp the broad challenges of today’s fast evolving Industry.

Fabrizio also holds several certifications such as: VOICES certification by Lominger as development partner to help managers analyze 360° feedbacks, a Coach U coaching certification on performance improvement in the area of leadership, a Wilson Learning certification to develop managerial consulting skills and Corporate Visions (CVI) certification to help Sales people differentiate their communication message.

Earlier in his life, in the corporate world Fabrizio has collaborated with STMicroelectronics for 12 years. He started in the US, as a product engineer for the Smartcard division, before moving to France for the Corporate University where he developed from scratch an international Master of Science in Microelectronics in collaboration with renowned French Schools (Ecoles des Mines, Ecole Centrale). He also spent 7 years in Singapore where he headed and develop in Asia the Institute of Sales and Marketing for STUniversity, before coming back to Europe.

Happily married, father of two, he lives in Cernusco Sul Naviglio (Italy). On the week ends, he loves strolling with his family along the peaceful banks of the Martesana canal that connect Milan to the beautiful region of Brianza.

Samir Gulati
Chief Marketing Officer
ServicePower

Samir Gulati, appointed CMO at ServicePower in 2017, was previously VP of marketing at Appian where he helped to rapidly grow the company and take it to a very successful IPO in May 2017. Prior to that, he held a number of executive leadership roles are Pegasystems, Apptix and SAGA Software. He began his career at GE, where he lead Product Management and marketing teams in the US and Asia-Pacific.

Samir holds an MS degree in Computer and information Science the University of Pennsylvania and an MBA from the University of Chicago’s Booth School of Business.

Marc Guthrie
Chief Operating Officer
Help Lightning

Marc Guthrie is Chief Operating Officer of Help Lightning. Prior to joining Help Lightning, Marc served as the Chief Technology Officer and Senior Vice President of Delivery Services at Influence Health (formerly MedSeek, which was sold to a private equity fund) where he was responsible for the strategic direction and oversight of Influence Health’s product engineering teams, quality assurance, information architecture, client hosting operations and corporate IT. Marc has over 25 years of hands-on and leadership experience across a variety of industries, including healthcare, Retail, Manufacturing and Distribution, and Financial Services. He has extensive experience designing and building Enterprise class Software Products and Solutions.  Marc was the Co-Founder of ComFrame Software Corporation (which was sold to NWN Corporation) in 1997 and served as its Chief Executive Officer and President until 2010.  From 2010 until joining Influence Health Marc served as Vice-President of Application Development Services practice at NWN.

Prior to Co-Founding ComFrame, Marc served with AT&T Bell Laboratories and designed and implemented an object model to manage and optimize AT&T's switched access network. He also was involved in designing a framework to collect and store data from multiple vendors' telecommunications switches in a common format.

Marc is actively involved in the technology community having served as a Member of the Executive Committee of TechBirmingham. He is previous Board Member of Nashville Technology Council and serves on the Birmingham Business Alliance Board of Trustees.  Marc is involved with training and mentoring at client locations as well as presenting technical topics at local Java users group meetings. He has a proven reputation for delivering quality software and providing excellent leadership.

Scott Montgomerie
Co-Founder & Chief Executive Officer
Scope AR
David Nedohin
Co-Founder & President
ScopeAR

David Nedohin, co-founder and president of Scope AR, brings more than 20 years of experience in business development to drive the company’s vision to revolutionize the world of industrial training, maintenance and field support with AR technology.

In this role, David manages key relationships with industry partners and works with some of the world’s leading global companies including, Toyota, Lockheed Martin, Honeywell, Assa Abloy and GE, among others. He also regularly presents about some of the most cutting-edge applications of AR across industries and discusses where the industry is heading at leading industry events which include EWTS (Enterprise Wearable Technology Summit), EquipmentSHIFT, Purdue University Future of Innovation and AWE.

After receiving a Civil Engineering degree from University of Manitoba, David moved into entrepreneurship by starting a number of successful companies ranging from engineering consulting to construction and technology. Additionally, he serves as the Vice-Chair at Inner City Agency Foundation (ICAF), a joint initiative that combines the efforts of seven inner city agencies to fundraise for and provide a network of services to alleviate poverty-related problems such as housing, addiction, healthcare, nutrition and education in Edmonton.

David is a 3-time world curling champion and national team member for 10 years in waterskiing. He resides in Edmonton, Canada.

Markus Reischl
Senior Vice President, EMEA
Coresystems
Michael Murphy
Vice President, International Operations
Librestream

Mike has an extensive background in business development and operations with technology and industrial enterprises, and is responsible for expanding Librestreams international sales and presence.

Prior to Librestream, Mike was the VP Asia Pacific for the CiDRA Corporation, a US based instrumentation solution provider, and successfully expanded their marine, mining and energy business within new territories. Other previous roles included senior commercial positions with SENSUS, who provides smart radio measurement networks for the energy and utility industry, and Inlet Technologies, which developed video streaming encoder head end products.

Mike has a BSc in Physics from the University of Sheffield, and a PhD in Electronic Engineering from Liverpool University, is a Fellow of the UK Institute of Physics and accredited by the UK Engineering Council. Mike brings over 20 years of high technology experience in business development and sales, including strategic partnership and channel development.

Karen Mehal
Vice President, Field Service Lightning
Salesforce Service Cloud

Karen Mehal is vice president of field service ecosystem at Salesforce. With 2 decades of services and leadership experience, Karen supports companies and partners of all sizes and industries, including large, complex and strategic implementations. Her success includes helping companies navigate field service, and quickly define success.

Hilla Karni
Vice President, Product & Customer Marketing
ClickSoftware

Hilla has over 10 years of experience in the Service industry, defining and delivering products and solutions that leverage the latest technology to drive high business impact. From several product and marketing roles at ClickSoftware she has developed and refined tools and frameworks that help businesses identify opportunities to improve service delivery and impact the bottom line.

From working collaboratively on hundreds of customer engagements, Hilla’s expertise in the Service Operations Environment covers a wide variety of industries, including utilities, telecommunications, capital equipment, home services, retail services, insurance and medical equipment.

JB Chong
EMEA Business Development Lead - Dynamics 365 for Field Service
Microsoft

JB Chong is the Business Development Lead for Dynamics Field Service in the EMEA Dynamics 365 Team and covers Europe, Middle East, Africa.

JB has been in the CRM & ERP business for the past 18 years, focusing on consultancy, sales and marketing in the areas Supply Chain Management, Service/Field Service, Sales Force Automation, Marketing & Customer Engagement. Primary industry experience in the Process Industry & Financial Services Industry.

Oliver Lemanski
Managing Director, EMEA
OnProcess Technology

Oliver has extensive experience building and growing international service supply chain businesses. Prior to OnProcess, he held various executive roles at TNT, including Global Head of Service Logistics, where he ran the commercial side of a €150m+ business focused on technology, medical device and industrial markets; and Industry Marketing Director, where he led commercial salesforce and value proposition transformation efforts.

Earlier in his career, Oliver set up MGH Consulting’s APAC practice which provided aftermarket strategy and implementation support to clients in the technology and logistics markets.

Oliver holds a Degree and Masters from University of Southampton, UK and is an alumnus of IMD Business School in Switzerland.

David Lopes
Senior Director, Design & Customer Innovation
ServiceSource

David Lopes is a Senior Director of Design and Customer Innovation at ServiceSource, providing strategy and skills around customer and design experience for our clients.

He is, by his own admission, passionate about great experience and customer journey design, is an occasional blogger and a dad. Prior to joining Service Source, David spent time at Oracle and Convergys.

Jordi Boza
Director, Sales - EMEA/LATAM
Vuzix

Jordi Boza has more than 20 years of experience, with an outstanding record of achievement and experience in executive corporate management, global strategic business development, and management of multidisciplinary teams in Europe, United States, and Latin-America.

He currently serves as Director of Sales EMEA and LATAM of VUZIX Corp, a Nasdaq public traded company. He brings his experience of being Founder and CEO of startups in the smartglass and apps development market, as well as in the implementation of “go to market strategies” and deployment of wearable AR/VR projects in enterprises. His passion for new technologies made him an entrepreneur, where he has experience in the Augmented and Virtual Reality (AR/VR) and wearables market, becoming an internationally recognized industry expert.

Jordi holds an International MBA in Business Administration from Manhattan College (New York - USA) and LaSalle (Barcelona - Spain), a PDD in Business Administration from IESE Business School (Barcelona - Spain), an AMDP from GSD Harvard University (USA), and a Leadership Program from GSD Harvard University (USA).

Coen Jeukens
Director, Global Customer Transformation
ServiceMax from GE Digital

Coen Jeukens, is Director of Global Customer Transformation team at ServiceMax from GE Digital where he works with customers and prospects to fully unlock the true value and potential of their service organisations. Prior to joining ServiceMax from GE Digital, Coen was the Services Contract Director at Bosch where he implemented an outcome based business model, with highly impressive results. Coen is also a regular keynote speaker at prominent field service conferences around the globe.

Andrea Bach
Senior Solutions Consultant
Trimble
Andrea Bach has been creating and implementing solutions to optimize service delivery for the last 17 years. She has worked within many industries including telecommunications, energy utilities, oil & gas, pest control, building management, and armored transport. Her experience includes process analyses and architecture, policy development, change management planning and execution, training development and deployment, business case development and ROI analyses. Andrea previously worked at Telogis and ClickSoftware before making the move to Trimble as a Senior Consultant.
Olaf Herrscher
International Sales Manager
Docware
Juan Gutiérrez Botella
Europe Digital Sales & Service Lead
Avanade

Juan Gutierrez Botella has a Bachelor in Business Administration and an MBA from ESADE. He has over 20 years experience in the applications side of the IT industry having occupied different positions in delivery, sales and marketing. Juan has been working in Avanade since 2009 setting up the ERP and CRM practices in Spain and since 2017 he is running the Digital Sales and Service practice for Europe.

Andrea Bardini
Product Manager
OverIT

Andrea Bardini joined OverIT in 2013, after graduating in Business Economics, Management and Organizations at the University of Udine, Italy. In his current role as Product Manager, he works closely with the management team and is responsible for defining the communication, positioning, and go-to-market strategy of Geocall, OverIT’s Field Service product.

He has a deep knowledge and understanding of the Field Service market at global level and in different industries.

Sara Mueller
Portfolio Director, Program Development
Field Service Events

One of Sara’s passions is bringing people together. She achieves this as the program director of the Field Service event portfolio where service executives come together to identify best practices, inspire innovation, and build career-long relationships.

With a deep curiosity towards industry evolution and fulfillment in helping executives solve their most pressing challenges, Sara conducts market research that leads to the development of the esteemed Field Service USA, Europe, and Fall conferences.

Sara has been researching, recruiting speakers for, and managing market-leading events for over 10 years in the service, supply chain, finance, pharma, and wellness industries. Prior to conference producing Sara held various roles in technology career counseling, publishing, advertising/PR, and human resources.