Niel McCoy

With increasing pressure for AI projects to deliver tangible business value, adoption and uptake of new technologies is critical in achieving KPI targets and business goals. In this workshop, we will explore how to overcome barriers and look at strategies for adoption to drive maximum business value from AI projects. 

Every technician's ability to access critical knowledge and client history can mean the difference between a seamless service experience and costly inefficiencies. Tribal knowledge—expertise passed informally between seasoned professionals—often remains locked within individuals or disconnected systems, leaving newer technicians at a disadvantage.

This session will explore innovative strategies for making tribal knowledge and client history more accessible and actionable in the field. From leveraging AI-powered knowledge bases to implementing intuitive mobile solutions, industry leaders will discuss best practices for capturing, storing, and sharing essential information.

Key Takeaways:

• Practical approaches for digitizing and centralizing tribal knowledge
• Strategies for integrating client history into everyday workflows
• How AI and automation can empower technicians with real-time insights
• Steps to create a culture of continuous knowledge sharing within service teams

Join us as this panel of experts reveal tools and tactics that will transform knowledge management, ensuring every technician has the right information at the right time—whenever and wherever they need it.