Learn how to be a first mover on new field service technologies while minimizing risk and optimizing outcomes.
Protect your field service operations with robust IoT security strategies and incident response plans. Learn best practices from Field Service Europe 2024.
AI in field service boosts efficiency but has pitfalls. Discover strategies for balanced AI use to enhance customer engagement and service quality.
Digitalization in field service promotes predictive maintenance, optimized resource allocation, and continuous improvement.
Enhance field service operations with strategies for timely, high-quality service, optimal pricing, and balancing automation with personalized support.
A combination of factors including, but not limited to, the global COVID-19 crisis, changing attitudes to work, generational differences, and an aging workforce hitting retirement age, has created a perfect storm where job sites are packed with unfilled positions for field service technicians. And the situation is not expected to resolve itself any time soon.
The fast-moving nature of modern industry means those who employ the talents of a field service provider expect rapid service when things go wrong and a high percentage of first-time fixes. These factors are in such high demand they are becoming key brand differentiators when contracts are put out for tender. According to research by Verizon Connect, 56% of field service organizations say that meeting these enhanced customer expectations is the biggest challenge they face today.
The industry typically speaks of predictive maintenance as it pertains to the service and maintenance of assets you would expect to see in a factory or other business that relies on physical machinery to perform its core function. However, this is most certainly not the upper limit of the potential for predictive service technology and many brands around the world are discovering new ways to limit downtime through advanced analytics.
As a globally operating process and laboratory instrumentation and automation supplier with net sales of approximately €2.6 billion and net income of €254.9 million, Endress+Hauser has been at the fore of predictive maintenance since it was first conceived. The company also perpetually innovates when it comes to the sensors it deploys and sells, which make proactive field service provision possible.
Nearly three-quarters (73%) of field service organizations have incorporated Internet of Things (IoT) into their operations, with some experts estimating there were around 35 billion connected devices installed worldwide at the end of 2021. Asa manufacturer of scientific instruments for molecular and materials research, Bruker understands all too well the need for accuracy and reliability when it comes to its products, and is constantly innovating to discover new ways to achieve automation at every level of its operation.
As the Millennial generation, with their cultural ideas of what a positive workplace looks like, desire for a strong work-life balance, and hunger to experience the cutting-edge becomes the largest generation within the workforce, changes in strategy to retain these workers should be expected.
In today's global marketplace, brands are under more pressure than ever to find ways to give themselves a competitive advantage in their industry, and cutting-edge technologies such as the Internet of Things, AI, virtual and augmented reality, and big data analytics are all helping them realize those advantages.
Digital technology is helping the field service industry carry out its work in more efficient, streamlined, and safer ways than would have ever been possible before. AI, drone technology, the Internet of Things, and more are changing the way service and maintenance contracts are fulfilled.
BT is not just looking to make its own operations more sustainable either. Through its Sustainability Innovation Award, BT incentivizes its clients and partners to change their environmental outlook as well.
Field service is constantly-evolving and forward-thinking providers are continuously innovating to better serve their clients. From new ways of training the next generation of field service engineers to the incorporation of Industry 4.0 technology and more
Philips takes a holistic approach to the service and maintenance of its healthcare products.It all begins with the Philips field service online portal. The portal allows Philips' clients to manage the performance and maintenance of their equipment from any device and from any connected location.
While the field service industry has seen significant growth over the last several years, it hasn't come without its challenges, and one of the biggest questions field service leaders now face is how they are to drive the same levels of growth from a shrinking pool of workers.
Customer satisfaction is one of the most important KPIs to track in order to achieve field service business success. Ensuring the customer is happy is a priority business goal, and best-in-class service companies are almost invariably those with a keen focus on optimising the customer experience.
The time has come to bring marketing and sales departments into alignment, optimise and streamline their strategies, and turn them into a single cohesive team for the betterment of the entire organisation.
Today, most field service organisations are able to generate and access vast troves of data. However, data is not the same thing as knowledge. A number of technologies are required for organisations to begin their big data journey towards predictive field service. Let's consider what they are.
Turning your field service operations into meaningful revenue generators is a hot topic for many companies right now
BPM aims to turn the traditional hierarchical structure of management on its head by adopting a more holistic attitude which puts the wants and needs of the customer at the forefront of everything it does
IoT devices have massively disrupted the way business has been done – for the better
The Internet of Things (IoT) is here, and it is opening up a new world of possibilities for improving field service