27 - 29 October 2025
Hotel Okura Amsterdam, The Netherlands
Engage in open discussion with other service practitioners, led by solutions providers, on some of the most salient topics in the service industry today.
Two 30-minute sessions
Table 1 - Scaling Smarter: The Agent-Enabled Field Workforce
Moderated by Tim Gould, Senior Solutions Consultant, Velrada; and Caroline Dent, Regional Operations Director, Velrada
Table 2 – CX as a Competitive Differentiator and the Role Service Should Play
Moderated by Jan van Veen, Managing Director, moreMomentum
Table 3 – Delivering Efficient and Profitable Service in a World of Increasing Product Complexity and Ever More Demanding Customers
Moderated by Coens Jeukens, VP Customer Transformation, PTC
Table 4 – Best Practices for Launching a Lifecycle Management Program
Moderated by Tony Kenney, CEO & Founder, Catalyst Global
Table 5 – How OEMs Can Win Back Lost Spare Parts Revenue in the Age of E-Commerce and AI
Moderated by Chris Acheson, Founder & CEO, CADShare; Pieter van Lith, Partner Success Manager, IXON Cloud
Session Objective - As technology enables more remote service capabilities, field service leaders must strike a balance between efficiency and maintaining strong customer relationships. This discussion will explore how service organizations can leverage remote tools while ensuring clients still feel valued through in-person interactions.
Key Discussion Areas
ROOM LEADER
Jan van Veen, Managing Director, moreMomentum
TABLE 1 FACILITATOR
Tanjef Szellas, Director Global Service Performance Enablement, Customer Support, Leica Microsystems
TABLE 2 FACILITATOR
Neil Sturrock, Global Customer Support Director, Wave Mobile Money
TABLE 3 FACILITATOR
Maor Vered, Global Customer Success Manager, Solar Edge Technologies
TABLE 4 FACILITATOR
Tjerk Smit, Director Processes & Programs, Data Analytics & Reporting, Boston Scientific
*For service practitioners only please
Session Objective: To explore how field service organizations can turn the concept of “service avoidance” into a revenue-generating strategy by leveraging proactive maintenance, predictive analytics, and self-service technologies.
Key Discussion Areas
ROOM LEADER
Jan van Veen, Managing Director, moreMomentum
TABLE 1 FACILITATOR
Norman Apfelbaum, VP Global Customer Service, Coherent Inc.
TABLE 2 FACILITATOR
Ravichandra Kshirsagar, VP- Digital Buildings Services, Schneider Electric
TABLE 3 FACILITATOR
Mark Procyshyn, VP Global Technical Operations, Fresenius
TABLE 4 FACILITATOR
Federica Meneghesso, Customer Support Director, Roche Diagnostics Belgium
*For service practitioners only please
Check out the incredible speaker line-up to see who will be joining Jan.
Download The Latest Agenda