27 - 29 October 2025
Hotel Okura Amsterdam, The Netherlands
Engage in open discussion with other service practitioners, led by solutions providers, on some of the most salient topics in the service industry today.
Two 30-minute sessions
Table 1 - Scaling Smarter: The Agent-Enabled Field Workforce
Moderated by Sam Smith, Regional AI and Power Platform Lead, Velrada & Caroline Dent, Regional Operations Director, Velrada
Table 2 – CX as a Competitive Differentiator and the Role Service Should Play
Moderated by Jan van Veen, Managing Director, moreMomentum
Table 3 – Integrating Service with ERP and Enterprise Systems to Drive Service Excellence
Moderated by PTC
Session Objective - As technology enables more remote service capabilities, field service leaders must strike a balance between efficiency and maintaining strong customer relationships. This discussion will explore how service organizations can leverage remote tools while ensuring clients still feel valued through in-person interactions.
Key Discussion Areas
ROOM LEADER
Jan van Veen, Managing Director, moreMomentum
TABLE 1 FACILITATOR
Tanjef Szellas, Director Global Service Performance Enablement, Customer Support, Leica Microsystems
TABLE 2 FACILITATOR
Neil Sturrock, Global Customer Support Director, Wave Mobile Money
TABLE 3 FACILITATOR
Maor Vered, Global Customer Success Manager, Solar Edge Technologies
TABLE 4 FACILITATOR
Tjerk Smit, Director Processes & Programs, Data Analytics & Reporting, Boston Scientific
*For service practitioners only please
Session Objective: To explore how field service organizations can turn the concept of “service avoidance” into a revenue-generating strategy by leveraging proactive maintenance, predictive analytics, and self-service technologies.
Key Discussion Areas
ROOM LEADER
Jan van Veen, Managing Director, moreMomentum
TABLE 1 FACILITATOR
Norman Apfelbaum, VP Global Customer Service, Coherent Inc.
TABLE 2 FACILITATOR
Ravichandra Kshirsagar, VP- Digital Buildings Services, Schneider Electric
TABLE 3 FACILITATOR
Mark Procyshyn, VP Global Technical Operations, Fresenius
TABLE 4 FACILITATOR
Federica Meneghesso, Customer Support Director, Roche Diagnostics Belgium
*For service practitioners only please
Check out the incredible speaker line-up to see who will be joining Jan.
Download The Latest Agenda