Jean-Claude Jobard

Vice President EMEA Marmon Foodservice Technologies

Jean-Claude Jobard, VP Marmon Link EMEA, is coming with 35 years of international experience in the food packaging industry, working for Tetra Pak and Sidel, in France, Czech & Slovak Republic, South Africa, Italy and China. Most of his career has been about developing Services business and organizations to deliver customer satisfaction and sustainable growth. Within Marmon Foodservice Technologies (global manufacturer of premium commercial food and beverage equipment) his role is to develop the Service business for Europe, Middle East and Africa’s customers. An opportunity to embrace and respond to new challenges: how to develop a comprehensive and advanced Services offer to its clients while most of our business is done through distributors and service agents Jean-Claude is a firm believer that Services business potential has no limit. He also acknowledges the complexity and the effort needed for moving up the ladder from managing warranty to delivering output based services and subscription based models. Benchmarking, looking outside your industry, exchanging with peers is essential to define and implement your own plan to build your new playing field. Jean-Claude is French, 63 years old, and he is the proud father of four children. Services, What else?

Day 1 – Monday, 27 Oct. - How Service is Proving Its Enterprise Value With Business Expansion and Profit Growth Amid Economic Uncertainty

11:40 Panel: Making the Case for Dedicated Service Sales & Marketing Teams

Organizations can no longer afford to treat service sales and marketing as afterthoughts. This session makes a powerful case for why field service leaders must invest in dedicated service sales and marketing teams, not just as a support function but as a strategic growth engine.

As organizations move to include remote service, self-service and predictive maintenance into their service portfolios, it will become increasingly important to properly value services, and communicate their value to customers, with targeted marketing and sales approaches.

Join us as we explore how specialized teams can unlock new revenue streams, deepen customer relationships, and elevate the value of service within your organization.

Whether you're looking to scale your service business, deepen existing customer relationships or simply improve customer retention, this session will equip you with the tools and talking points to champion a more strategic approach to service sales and marketing.

16:20 Stream C: Mastermind Topical Discussion: How to Best Transition and Manage Service as a Profit Center*

Session Objective:

To help field service leaders understand the strategic, operational, and cultural shifts required to transition service from a cost center to a profit center—and to manage it effectively for long-term growth and value creation.

Key Discussion Areas

What does it mean to treat service as a profit center in your organization?
What changes are needed in pricing, packaging, and positioning of service offerings, and how do you define and measure service profitability
What tools or platforms are essential for tracking service performance and profitability? How are you using data to identify revenue opportunities and optimize margins?
How do you balance profitability with customer satisfaction and loyalty?
What services or experiences are customers willing to pay more for?

ROOM LEADER

John Walls, Insight Architect, NeuroBuilt

TABLE 1 FACILITATOR

Anna Bonerandi, Director Technical Service, Donaldson

TABLE 2 FACILITATOR

Jean-Claude Jobard, VP Marmon Link EMEA, Marmon

TABLE 3 FACILITATOR

Izzet Moreno, VP Industrial Aftermarket and Services. Donaldson

TABLE 4 FACILITATOR

*For service practitioners only please

Check out the incredible speaker line-up to see who will be joining Jean-Claude.

Download The Latest Agenda