Jean-Claude Jobard, VP Marmon Link EMEA, is coming with 35 years of international experience in the food packaging industry, working for Tetra Pak and Sidel, in France, Czech & Slovak Republic, South Africa, Italy and China. Most of his career has been about developing Services business and organizations to deliver customer satisfaction and sustainable growth. Within Marmon Foodservice Technologies (global manufacturer of premium commercial food and beverage equipment) his role is to develop the Service business for Europe, Middle East and Africa’s customers. An opportunity to embrace and respond to new challenges: how to develop a comprehensive and advanced Services offer to its clients while most of our business is done through distributors and service agents Jean-Claude is a firm believer that Services business potential has no limit. He also acknowledges the complexity and the effort needed for moving up the ladder from managing warranty to delivering output based services and subscription based models. Benchmarking, looking outside your industry, exchanging with peers is essential to define and implement your own plan to build your new playing field. Jean-Claude is French, 63 years old, and he is the proud father of four children. Services, What else?