27 - 29 October 2025
Hotel Okura Amsterdam, The Netherlands
Session Objective: To explore how field service organizations can use data from connected devices in the field to create new sources of revenue, deliver more value to customers, and expand their services beyond traditional maintenance and repair.
Key Discussion Areas
ROOM LEADER
Alice Bowen, Senior Portfolio Manager, Connected Products, Lexmark
TABLE 1 FACILITATOR
Demetrios Karathanasis, Global Portfolio Director, AI & IoT Solutions, Lexmark
TABLE 2 FACILITATOR
Andrew Dagger, Head of Customer Operations, EMEA West and Turkey, Lexmark
TABLE 3 FACILITATOR
George Roberts-Smith, Group CEO, McFarlane Telfer/ MCTF
TABLE 4 FACILITATOR
Martin Ebel, Digital Service Expert, Becker
*For service practitioners only please
Check out the incredible speaker line-up to see who will be joining George.
Download The Latest Agenda