Maor Vered

As customer expectations rise and margins tighten, field service organizations are turning to predictive and prescriptive service models to stay ahead. But moving from reactive to proactive—and ultimately prescriptive—service delivery requires more than just data. It demands a strategic blend of technology, process transformation and cultural change.

In this forward-looking session, we’ll break down what it takes to build and operationalize predictive and prescriptive service capabilities that drive measurable business outcomes. 

You’ll learn how to:

• Leverage IoT, AI, and machine learning to anticipate service needs before failures occur
• Design service models that recommend optimal actions, not just insights
• Integrate predictive analytics into field operations, scheduling, and parts planning
• Measure ROI and build internal alignment around data-driven service strategies
• Overcome organizational and technical barriers to adoption

This session will provide a roadmap for transforming your service model to be more proactive, which will enhance customer value and expand service revenue opportunities.

Session Objective

As technology enables more remote service capabilities, field service leaders must strike a balance between efficiency and maintaining strong customer relationships. This discussion will explore how service organizations can leverage remote tools while ensuring clients still feel valued through in-person interactions.

Key Discussion Areas

• The evolving landscape of service delivery and how digital advancements are changing the way service teams operate?
• The key benefits and limitations of remote service support

·       Maintaining customer trust and engagement --what aspects of customer relationships require physical presence?

• How can organizations personalize remote interactions to build trust?
• Strategies for ensuring customers feel heard and supported in a remote-first environment.

TABLE 1 FACILITATOR

Tanjef Szellas, Director Global Service Performance Enablement, Customer Support, Leica Microsystems

TABLE 2 FACILITATOR

Neil Sturrock, Global Customer Support Director, Wave Mobile Money

TABLE 3 FACILITATOR

Maor Vered, Global Customer Success Manager, Solar Edge Technologies

TABLE 4 FACILITATOR

*For service practitioners only please