Anna Jern-Houttu

Vice President, Service Solutions Kalmar

Anna Jern-Houttu is head and profit & loss responsible of the global maintenance business of Kalmar. Kalmar delivers world leading cargo handling equipment to ports, logistics terminals and industrial operators. Kalmar service teams operates in more than 30 countries with more than 14000 connected equipment. The 1400 service technicians deliver maintenance services both in a field service as well as in a onsite service contract setting. Anna has a background in various functions ranging from strategy to supply chain - and now the maintenance business. Previously she worked as a consultant at Deloitte. She is passionate about making change happen through continuous improvement and people-focused leadership. Anna lives in Finland.

Day 3 – Wednesday, 29 Oct. - Understanding Your Customers' Customers to Enhance Partnerships and Unearth New Opportunities

12:45 Stream A: Roundtables

Two rotations of 40 minutes each

*For service practitioners only please

TABLE 1 – How to Structure a Managed Services Department for 100% Remote Success

Moderated by Bo Damgaard Vestner, Director Support Services, Yavica

TABLE 2 – Multi-Product Decarbonisation and the Multi-Skills Involved to Get There

Moderated by James Galloway, Global Product Director, Segan Global

TABLE 3 - Gen AI + IoT: How to Create the Most Intelligent and Relevant Connected Solutions

Moderated by Jorge Modesto, Project Management Business Development, Glory Global

TABLE 4 - Overcoming Process Inertia: Strategies for Continuous Improvement in Service

Moderated by Anna Jern-Houttu, VP, Service Solutions, Kalmar

Other Topics Could include:

Monetizing Data as a Product: How to Communicate the Value to Customers Who Think It Should Be Free
Overcoming Process Inertia: Strategies for Continuous Improvement in Field Service
Depot Repair: How to Most Effectively Manage Your Customer’s Return-to-Base Repairs

Check out the incredible speaker line-up to see who will be joining Anna.

Download The Latest Agenda