27 - 29 October 2025
Hotel Okura Amsterdam, The Netherlands
One 1-hour session
*For service practitioners only please
TABLE 1 – How to Structure a Managed Services Department for 100% Remote Success
Moderated by Bo Damgaard Vestner, Director Support Services, Yavica
TABLE 2 - Gen AI + IoT: How to Create the Most Intelligent and Relevant Connected Solutions
Moderated by Jorge Modesto, Project Management Business Development, Glory Global
TABLE 3 - Overcoming Process Inertia: Strategies for Continuous Improvement in Service
Moderated by Anna Jern-Houttu, VP, Service Solutions, Kalmar
TABLE 4 – Continuing the Conversation - The Science Behind Service: Infusing Neuroscience into Service & Leadership Development
Moderated by John Walls, Insight Architect, NeuroBuilt
Check out the incredible speaker line-up to see who will be joining Anna.
Download The Latest Agenda