Kevin Pritchard

Operations Director Zoll Medical Corporation

Kevin leads ZOLLs international Sales Operations activities supporting their global subsidiaries and markets, and since joining the company in 2020, has overseen the launch of their service contract operations, supplychain and customer service development activities, and operations optimisation programs. Prior to joining ZOLL, Kevin worked in corporate development and senior business leader positions in public and private sector organisations, including the UK NHS, where he launched and led procurement and commissioning organisations for healthcare goods and services. For DCC PLC he oversaw their Logistics Service providers businesses, along with time working in manufacturing, and automotive and sectors. For Capita PLC he managed their financial sector outsourced medical service activities. He holds an MSc in Health economics and health policy from Birmingham University, and an MBA specialising in lean manufacturing operations from Cardiff University, and is a certified MCIPs holder from the Chartered Institute of Purchasing and Supply.

Day 2 – Tuesday, 28 Oct. - Cutting Edge Technologies Yielding Service Optimization, Efficiencies and Enhanced CX

14:40 Stream B: Panel: Enhanced Visibility & Predictability of Service Parts in a Fast-Changing Business Environments

The ability to track, anticipate, and manage service parts effectively is more critical than ever. Supply chain disruptions, shifting demand patterns, and evolving customer expectations require field service leaders to rethink traditional inventory strategies. How can organizations ensure they have the right parts, in the right place, at the right time—without unnecessary waste or delays?

This session will focus on the latest advancements in predictive analytics, real-time tracking, and AI-driven demand forecasting to improve service part availability. Industry experts will share actionable insights on optimizing inventory management, reducing downtime, and maintaining high service levels despite external uncertainties.

Key Takeaways:

Techniques for improving visibility into service part availability and location
Leveraging predictive analytics and AI to anticipate demand shifts
Best practices for mitigating supply chain disruptions and ensuring continuity
Strategies for integrating data-driven decision-making into field service operations

Check out the incredible speaker line-up to see who will be joining Kevin.

Download The Latest Agenda