Erik Lapre

Session Objective

Explore strategies, tools, and innovations for delivering customized, end-to-end field service solutions that align with the entire lifecycle of assets and customer needs.

Key Discussion Areas

• The biggest challenges faced managing service across the lifecycle of assets (from product installation, maintenance to end-of-life)
• What are your organizations doing to mitigate those challenges?
• How do you design service processes that cover installation, preventative maintenance, and end-of-life support?  

ROOM LEADER 

John Walls, Insight Architect, NeuroBuilt 

TABLE 1 FACILITATOR

Amadeu Santos, Service Director, Valmet 

TABLE 2 FACILITATOR

Kristian Regnersgaard, Director Medical Services Region North, Olympus 

TABLE 3 FACILITATOR

Burcu Sen, Global Portfolio Marketing Leader, Philips

TABLE 4 FACILITATOR

Erik Lapre, VP Global Services, VMI Group 

*For service practitioners only please