Niken Patel

As service complexity grows, teams need better ways to resolve issues accurately and consistently. But siloed systems, shifting roles, and scattered knowledge often get in the way. In this fireside chat, hear from service leaders scaling AI across service operations to bring structure, speed, and clarity to resolution. What attendees will gain:

·       Real-world insight into scaling AI across global service teams

·       Examples of how AI is improving resolution accuracy and technician confidence

·       Lessons learned on aligning tools, people, and processes for lasting impact