Bo Damgaard Vestner

Standing still in today’s hype-competitive service landscape, is the same as falling behind. This session is your blueprint for transforming service from a cost center into a strategic growth engine. Learn how to design high-value service offerings, align sales and delivery teams, and leverage technology to outpace the competition.

Key Takeaways:

• Discover how to design scalable, customer-centric service packages that drive loyalty and recurring revenue.
• Equip your sales teams with the tools, messaging, and mindset to position service as a value differentiator—not just a support function.
• Explore best practices in workforce enablement, predictive maintenance, and digital tools that ensure consistent, high-quality service delivery.

Bo will share how Denmark-based Yavica, an IT services company, is redefining its service models to win in competitive markets. Whether you're leading a service transformation or looking to sharpen your competitive edge, this session will provide proven frameworks to elevate your service strategy from reactive to revenue-generating.

Two rotations of 40 minutes each

*For service practitioners only please

TABLE 1 – How to Structure a Managed Services Department for 100% Remote Success

Moderated by Bo Damgaard Vestner, Director Support Services, Yavica

TABLE 2 – Multi-Product Decarbonisation and the Multi-Skills Involved to Get There

Moderated by James Galloway, Global Product Director, Segan Global 

TABLE 3 - Gen AI + IoT: How to Create the Most Intelligent and Relevant Connected Solutions

Moderated by Jorge Modesto, Project Management Business Development, Glory Global 

TABLE 4 - Overcoming Process Inertia: Strategies for Continuous Improvement in Service

Moderated by Anna Jern-Houttu, VP, Service Solutions, Kalmar 

Other Topics Could include:

• Monetizing Data as a Product: How to Communicate the Value to Customers Who Think It Should Be Free
• Overcoming Process Inertia: Strategies for Continuous Improvement in Field Service
• Depot Repair: How to Most Effectively Manage Your Customer’s Return-to-Base Repairs