Didier De Vos

VP EMEA Service & Solutions Glory Global

Didier De Vos Senior VP Service EMEA | Glory Didier De Vos is a senior executive with over 25 years of international leadership experience in customer service, operations, and business transformation across Europe and North America. As the Senior Vice President of Service EMEA at Glory Global Solutions, he leads the transformation of the company’s service and solutions strategy across Europe, the Middle East, and Africa, with a focus on commercial excellence, operational efficiency, and workforce development. Previously, Didier held leadership roles at Eastman Kodak and Creo, focusing on service excellence and CRM innovation. He holds an MBA from Boston University and an engineering degree from Université Libre de Bruxelles. He is fluent in French, English, and Dutch, and serves on the Executive Advisory Board for Field Service Europe.

Day 3 – Wednesday, 29 Oct. - Understanding Your Customers' Customers to Enhance Partnerships and Unearth New Opportunities

11:20 Stream A: Panel: Giving Service a Seat at the Table: Designing Products for Enhanced Serviceability

Serviceability can no longer be an afterthought—it must be a strategic priority from the start. When products are designed with service in mind, companies can reduce downtime, improve customer satisfaction, and optimize lifecycle costs. But how can service teams ensure their insights shape product development?

This panel discussion will bring together industry leaders to explore:

How to integrate service considerations into product design
Best practices for collaboration between engineering and field service teams
Real-world examples of products built for seamless serviceability

Learn how organizations are positioning service as a key stakeholder in product innovation, and create a future where serviceability drives both efficiency and customer success.

Check out the incredible speaker line-up to see who will be joining Didier.

Download The Latest Agenda