Judith Lesowiec

Objective:

Explore strategies for designing and implementing customer portals that enhance user experience, streamline service interactions, and drive customer satisfaction.

Key Discussion Areas

• Understanding Customer Needs and expectations from modern service portals, and the essential features to include
• Interactive self-service options and AI-driven support
• Personalized dashboards for enhanced customer engagement
• Tips for integrating portals with the broader service ecosystem, such as connecting portals with CRM, AI-powered chatbots, service databases, etc. 

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Judith Lesowiec, Field Service Operational Technology and Projects Manager, Edwards Vacuum

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*For service practitioners only please