Judith Lesowiec

Field Service Operational Technology & Projects Manager Edwards Vacuum

Judith Lesowiec is the Field Service Operational and Technology Projects Manager at Edwards vacuum. Through managing and optimizing field service operations, Judith has been instrumental in driving technological advancements and project efficiencies in her team.

Day 2 – Tuesday, 28 Oct. 2025

16:00 Stream C: Mastermind Topical Discussion* Best Practices for Building Effective and User-Friedly Customer Portals

Objective:

Explore strategies for designing and implementing customer portals that enhance user experience, streamline service interactions, and drive customer satisfaction.

Key Discussion Areas

Understanding Customer Needs and expectations from modern service portals, and the essential features to include
Interactive self-service options and AI-driven support
Personalized dashboards for enhanced customer engagement
Tips for integrating portals with the broader service ecosystem, such as connecting portals with CRM, AI-powered chatbots, service databases, etc.

TABLE 1 FACILITATOR

Judith Lesowiec, Field Service Operational Technology and Projects Manager, Edwards Vacuum

TABLE 2 FACILITATOR

Jaanika Saar, Global Lead for Digital Customer Interactions, Siemens

TABLE 3 FACILITATOR

TABLE 4 FACILITATOR

*For service practitioners only please

Check out the incredible speaker line-up to see who will be joining Judith.

Download The Latest Agenda