Matthias Lübko

CEO Fieldcode

Matthias Lübko is the CEO of Fieldcode, where his mission is to lead service management into a new era of automation and operational excellence. By harnessing the power of Zero-Touch automation, Matthias is committed to improving the customer experience by ensuring faster issue resolution, seamless scheduling, and greater efficiency across the board. His leadership addresses the industry's most significant challenges, from enhancing productivity and resource optimization to fostering customer-centric solutions that drive peak performance for service organizations. With over 20 years of hands-on experience in the field service management sector, Matthias has helped companies streamline their processes and embrace innovations that maximize impact. Throughout his career, he has gained extensive experience in various roles, including field service technician, dispatcher, service manager, and executive. This diverse background has enabled him to build a proven track record of successfully managing multinational service organizations.

Matthias’s view: "Zero-Touch is about automating every step, from ticket creation to completion, making life easier for your teams. By streamlining the entire process, from scheduling to dispatch, we can eliminate manual tasks and let teams focus on what they do best—delivering high-quality service. Zero-Touch dispatching ensures the ticket workflow requires no human interaction outside the actual onsite intervention, freeing up valuable time and resources while ensuring projects stay on track."

Day 2 – Tuesday, 28 Oct. - Cutting Edge Technologies Yielding Service Optimization, Efficiencies and Enhanced CX

14:20 Stream A: Partner Presentation: Zero-Touch Scheduling with AI Agents

Service organizations require new ways to automate their workflows to improve the service quality and meet customer expectations for real-time information and self-control. Zero-Touch scheduling is transforming field service management and eliminates manual processes and streamlines operations. AI agents embedded in the scheduling process provide the customer an experience you couldn’t bring in the past, both highly personalized and fast.

In this session, Matthias Lübko, CEO of Fieldcode, a leading provider of innovative field service management software, will demonstrate how service organizations can achieve a fully automated scheduling process that requires no human interaction outside the actual onsite intervention. The session will highlight how Hemmersbach coordinates 5,000 employees and subcontractors in the field using Fieldcode’s cutting-edge FSM software, revolutionizing their service delivery, boosting productivity and efficiency through Zero-Touch automation.

Key Takeaways:

Effortless automation: See how Zero-Touch FSM automates every aspect of the field service workflow—from ticket creation to dispatch—allowing teams to focus on what matters most: delivering exceptional service.
Proven productivity gains: Discover how Hemmersbach increased productivity and reduced administrative burdens by utilizing Zero-Touch automation, significantly reducing reliance on dispatchers and manual scheduling..
Enhanced customer engagement: Learn how freeing up time from administrative tasks enables service teams to focus more on customer interactions, resulting in measurable improvements in service quality and customer satisfaction.

Check out the incredible speaker line-up to see who will be joining Matthias.

Download The Latest Agenda