Matthias Lübko

CEO Fieldcode

Matthias Lübko is the CEO of Fieldcode, where his mission is to lead service management into a new era of automation and operational excellence. By harnessing the power of Zero-Touch automation, Matthias is committed to improving the customer experience by ensuring faster issue resolution, seamless scheduling, and greater efficiency across the board. His leadership addresses the industry's most significant challenges, from enhancing productivity and resource optimization to fostering customer-centric solutions that drive peak performance for service organizations. With over 20 years of hands-on experience in the field service management sector, Matthias has helped companies streamline their processes and embrace innovations that maximize impact. Throughout his career, he has gained extensive experience in various roles, including field service technician, dispatcher, service manager, and executive. This diverse background has enabled him to build a proven track record of successfully managing multinational service organizations.

Matthias’s view: "Zero-Touch is about automating every step, from ticket creation to completion, to make life easier for your teams. By streamlining the entire process, from scheduling to dispatch, we can eliminate manual tasks and let teams focus on what they do best—delivering high-quality service. Zero-Touch dispatching ensures the ticket workflow requires no human interaction outside the actual onsite intervention, freeing up valuable time and resources while ensuring projects stay on track."