Matthew Skipworth

VP, Global Services & Digital Solutions Terex Corporation

Matt brings over two decades of leadership experience, encompassing commercial sales, operations, and lifecycle support. Before joining Genie’s commercial team, Matt gained valuable experience in the infrastructure, oil and gas, utility, and logistics sectors. Over the past ten years, Matt has been pivotal in developing and implementing the Lifecycle Customer Experience strategy, leading both digital and service transformation initiatives at Terex. Throughout Matt's career, he has cultivated extensive global knowledge and a proven track record in developing and executing transformative business strategies, building high-performing teams, managing mergers and acquisitions, and pioneering new methodologies and technologies that have consistently delivered scalable and sustainable results.

Day 2 – Tuesday, 28 Oct. 2025

9:20 Panel: Demystifying “Agentic AI” and How Should It Be Balance With Human Capabilities and In-Person Customer Interactions

As artificial intelligence continues its rapid advancement, the concept of "Agentic AI"—AI systems capable of autonomous action—has become a focal point for field service leaders. This session aims to demystify Agentic AI and explore how it can be effectively deployed and balanced with human capabilities and in-person customer interactions to enhance service delivery.

Join this panel of leaders -- with more than 130 years of collective service and digital transformation experience -- to gain a deeper understanding of Agentic AI, its potential applications in field service, and the best practices for integrating AI with human expertise. Learn how to leverage AI to automate routine tasks, improve decision-making, and provide personalized customer experiences, while maintaining the irreplaceable value of human touch.

The panel will also explore techniques for training and empowering service teams to work alongside AI.

Check out the incredible speaker line-up to see who will be joining Matthew.

Download The Latest Agenda