Izzet Moreno

Session Objective:

To help field service leaders understand the strategic, operational, and cultural shifts required to transition service from a cost center to a profit center—and to manage it effectively for long-term growth and value creation.

Key Discussion Areas

• What does it mean to treat service as a profit center in your organization?
• What changes are needed in pricing, packaging, and positioning of service offerings, and how do you define and measure service profitability
• What tools or platforms are essential for tracking service performance and profitability? How are you using data to identify revenue opportunities and optimize margins?
• How do you balance profitability with customer satisfaction and loyalty?
• What services or experiences are customers willing to pay more for?

TABLE 1 FACILITATOR

Anna Bonerandi, Director Technical Service, Donaldson

TABLE 2 FACILITATOR

Izzet Moreno, VP Industrial Aftermarket and Services. Donaldson

TABLE 3 FACILITATOR

TABLE 4 FACILITATOR

*For service practitioners only please