Maureen Azzato

As artificial intelligence continues its rapid advancement, the concept of "Agentic AI"—AI systems capable of autonomous action—has become a focal point for field service leaders. This session aims to demystify Agentic AI and explore how it can be effectively deployed and balanced with human capabilities and in-person customer interactions to enhance service delivery.

Join this panel of leaders -- with more than 130 years of collective service and digital transformation experience -- to gain a deeper understanding of Agentic AI, its potential applications in field service, and the best practices for integrating AI with human expertise. Learn how to leverage AI to automate routine tasks, improve decision-making, and provide personalized customer experiences, while maintaining the irreplaceable value of human touch.

The panel will also explore techniques for training and empowering service teams to work alongside AI.

The ability to track, anticipate, and manage service parts effectively is more critical than ever. Supply chain disruptions, shifting demand patterns, and evolving customer expectations require field service leaders to rethink traditional inventory strategies. How can organizations ensure they have the right parts, in the right place, at the right time—without unnecessary waste or delays?

This session will focus on the latest advancements in predictive analytics, real-time tracking, and AI-driven demand forecasting to improve service part availability. Industry experts will share actionable insights on optimizing inventory management, reducing downtime, and maintaining high service levels despite external uncertainties.

Key Takeaways:

• Techniques for improving visibility into service part availability and location
• Leveraging predictive analytics and AI to anticipate demand shifts
• Best practices for mitigating supply chain disruptions and ensuring continuity
• Strategies for integrating data-driven decision-making into field service operations

Before we go our separate ways, come hear the three most important things that four strategic women service leaders heard and learned at Field Service Europe. Then join the conversation and share your take and your vision of where the future of Field Service is headed.