Jan Tjurin

Field service leaders are constantly seeking innovative solutions to enhance customer satisfaction and operational efficiency. In this session, Jan will share how Nokia is using digital twin (virtual replicas of physical assets), to enable real-time monitoring, predictive maintenance and data-driven decision-making.

Jan, who for 10 of his 30-year career at Nokia has served as Head of Global Services Strategy, will delve into the transformative nature and future potential of digital twin technology in the service sector. He will also share practical strategies and use cases to optimize service delivery, reduce downtime, and provide unparalleled value to customers. He will also explain how Nokia makes its digital twin representations available to customers and the commercial model it is using.

Jan will explore the:

• Fundamentals of digital twin technology and its applications in field service
• Best use cases and successful digital twin implementations at Nokia, and
• Digital twin integration tips into service operations

Jan will also share his thoughts about the future of digital twin technology and its impact on customer experience, and how Nokia plans to evolve its implementation into “digital network twins.”