Amadeu Santos

Service Director Valmet

Experienced executive in industrial automation, currently leading Valmet’s Automation Solutions service business across Western Europe. I focus on strategy, P&L, team leadership, and digital transformation—developing high-value service offerings for the pulp, paper, and energy sectors. With 20+ years across engineering, sales, and business management roles in global companies, have a strong mix of technical expertise and business insight. Educational background includes a Digital MBA from Porto Business School and executive programs from UC Berkeley and IMD, with a focus on innovation, leadership, and sustainability, and Electronic and Telecommunications Engineering Master's from Aveiro University.

Day 2 – Tuesday, 28 Oct. - Cutting Edge Technologies Yielding Service Optimization, Efficiencies and Enhanced CX

13:50 Stream C: Mastermind Topical Discussion - Lifecycle Asset Management for More Sustainable Outcomes -- from Cradle to Grave*

Session Objective

Explore strategies, tools, and innovations for delivering customized, end-to-end field service solutions that align with the entire lifecycle of assets and customer needs.

Key Discussion Areas

The biggest challenges faced managing service across the lifecycle of assets (from product installation, maintenance to end-of-life)
What are your organizations doing to mitigate those challenges?
How do you design service processes that cover installation, preventative maintenance, and end-of-life support?

ROOM LEADER

John Walls, Insight Architect, NeuroBuilt

TABLE 1 FACILITATOR

Amadeu Santos, Service Director, Valmet

TABLE 2 FACILITATOR

Kristian Regnersgaard, Director Medical Services Region North, Olympus

TABLE 3 FACILITATOR

Burcu Sen, Global Portfolio Marketing Leader, Philips

TABLE 4 FACILITATOR

*For service practitioners only please

Check out the incredible speaker line-up to see who will be joining Amadeu.

Download The Latest Agenda