Sam Smith

Regional AI and Power Platform Lead Velrada

Samuel Smith is the Regional AI and Power Platform Lead at Velrada, where he helps organisations transform their field operations through the strategic application of AI and low-code solutions. With a background in delivery assurance and large-scale transformation, Samuel brings a practical, outcomes-focused approach to digitising frontline services, streamlining workflows, and enabling intelligent decision-making across field service environments.

Day 2 – Tuesday, 28 Oct. - Cutting Edge Technologies Yielding Service Optimization, Efficiencies and Enhanced CX

12:10 Roundtables With Solution Providers

Engage in open discussion with other service practitioners, led by solutions providers, on some of the most salient topics in the service industry today.

Two 30-minute sessions

Table 1 - Scaling Smarter: The Agent-Enabled Field Workforce

Moderated by Sam Smith, Regional AI and Power Platform Lead, Velrada & Caroline Dent, Regional Operations Director, Velrada

Table 2 – CX as a Competitive Differentiator and the Role Service Should Play

Moderated by Jan van Veen, Managing Director, moreMomentum

Table 3 – Integrating Service with ERP and Enterprise Systems to Drive Service Excellence

Moderated by PTC

Check out the incredible speaker line-up to see who will be joining Sam.

Download The Latest Agenda