Simon Latus is an Operational Transformation Manager for Global Service at TK Elevator, based in Düsseldorf, Germany. In this role, he leads and supports cross-functional transformation initiatives across regional and local markets, with a strong focus on operational improvement, governance, and service excellence. With over a decade of experience in change management and digital strategy within industrial companies, Simon brings a deep understanding of organizational dynamics and service operations. He works closely with technical and service teams to enhance resolution intelligence and operational performance, helping to shape scalable and sustainable service delivery models. Simon plays a key role in TK Elevator’s evolution as an independent company following its carve-out from thyssenkrupp. He is deeply engaged in reigniting the company’s service operations, embracing innovation, and promoting a strong “service as a cover” mindset that better equips frontline sales and service teams.