Simon Latus

Sr Mgr Global Service Transformation TK Elevator

Simon Latus is an Operational Transformation Manager for Global Service at TK Elevator, based in Düsseldorf, Germany. In this role, he leads and supports cross-functional transformation initiatives across regional and local markets, with a strong focus on operational improvement, governance, and service excellence. With over a decade of experience in change management and digital strategy within industrial companies, Simon brings a deep understanding of organizational dynamics and service operations. He works closely with technical and service teams to enhance resolution intelligence and operational performance, helping to shape scalable and sustainable service delivery models. Simon plays a key role in TK Elevator’s evolution as an independent company following its carve-out from thyssenkrupp. He is deeply engaged in reigniting the company’s service operations, embracing innovation, and promoting a strong “service as a cover” mindset that better equips frontline sales and service teams.

Day 1 – Monday, 27 Oct. - How Service is Proving Its Enterprise Value With Business Expansion and Profit Growth Amid Economic Uncertainty

11:20 Partner Keynote Fireside Chat: Scaling With Confidence - What It Really Takes To Operationalize AI

As service complexity grows, teams need better ways to resolve issues accurately and consistently. But siloed systems, shifting roles, and scattered knowledge often get in the way. In this fireside chat, hear from service leaders scaling AI across service operations to bring structure, speed, and clarity to resolution. What attendees will gain:

Real-world insight into scaling AI across global service teams
Examples of how AI is improving resolution accuracy and technician confidence
Lessons learned on aligning tools, people, and processes for lasting impact

Day 2 – Tuesday, 28 Oct. - Cutting Edge Technologies Yielding Service Optimization, Efficiencies and Enhanced CX

11:20 Keynote: How TK Elevator is Meeting Its Service Expansion Ambitions

TK Elevator is setting new benchmarks in the field service industry. This session will provide an in-depth look at how TK Elevator is successfully expanding its service capabilities to meet ambitious growth targets and deliver exceptional value to its customers.

Join Ivo and Simon, with TK Elevator for 30 years and four years, respectively, to explore the strategic initiatives and innovative solutions that are driving the company’s service expansion. Learn how TK Elevator is leveraging cutting-edge technologies, enhancing operational efficiency, and fostering a customer-centric culture to achieve remarkable service growth.

Ivo and Simon will share:

Insights into TK Elevator's strategic approach to service expansion.
Overview of innovative solutions and technologies being implemented and successful service-growth initiatives.
Best practices for enhancing service delivery

Don't miss this opportunity to learn from TK Elevator's journey and apply these insights to your own service expansion ambitions.

Check out the incredible speaker line-up to see who will be joining Simon.

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