Yasir Sheikh

As artificial intelligence continues its rapid advancement, the concept of "Agentic AI"—AI systems capable of autonomous action—has become a focal point for field service leaders. This session aims to demystify Agentic AI and explore how it can be effectively deployed and balanced with human capabilities and in-person customer interactions to enhance service delivery.

Join this panel of leaders -- with more than 130 years of collective service and digital transformation experience -- to gain a deeper understanding of Agentic AI, its potential applications in field service, and the best practices for integrating AI with human expertise. Learn how to leverage AI to automate routine tasks, improve decision-making, and provide personalized customer experiences, while maintaining the irreplaceable value of human touch.

The panel will also explore techniques for training and empowering service teams to work alongside AI.