Andrea Gombac | Field Service Europe

Field Service Europe 2025

27 - 29 October, 2025

Hotel Okura Amsterdam, The Netherlands

Andrea Gombac

Chief Services Officer Ricoh Europe

Andrea Gombac leads the Service organisation at RICOH Europe. In this role he’s responsible of the integrated services delivery and fulfilment across 25 countries in the EMEA Region and of its transformation to support RICOH’s Digital Services portfolio. Andrea is an innovation driven executive with 30 years of experience in business development, presale, customer service and digital transformation with industry leaders in the ICT market. In the last few years, Andrea has focussed on data-driven approaches to manage Service Operations, joining up together data-led transformation with purpose-led leadership programmes supporting the shift to a digital mindset culture. Andrea joined Ricoh Italy in 2014 as Director of Customer Service and, six years later, joined Ricoh Europe as Vice President of Service and Annuity before taking the current role. Prior to that he held Customer Service and Presales leadership positions in the telecommunications market with Fastweb, Nortel Networks and Telecom Italia.

Day 3 – Wednesday, 29 Oct. 2025

9:20 Panel: Turning Data into Insights to Deepen Client Partnerships and Enhance Decision Making

Data is more than just numbers—it’s the key to building lasting client partnerships and driving smarter decision-making. Service organizations that harness data effectively can enhance operational efficiency, predict client needs, create stronger business relationships and unearth new service products.

This dynamic panel discussion brings together industry leaders to explore:

  • Best practices for transforming raw data into meaningful insights
  • Strategies for using analytics to strengthen client trust and engagement
  • Real-world examples of data-driven decision-making in field service

Join us as we uncover how service professionals are turning information into action by leveraging data not only for operational excellence but as a powerful tool to enhance partnerships and growth. 

Check out the incredible speaker line-up to see who will be joining Andrea.

Download The Latest Agenda