Jaanika Saar-Wibrow

Global Head of Customer Experience in Service Siemens

Jaanika Saar-Wibrow is the Global Head of Customer Experience in Service at Siemens Smart Infrastructure Buildings. With 15 years of experience across engineering, strategy, and digital transformation, she leads global product managers and tool development teams in the R&D function, ensuring Siemens’ service technologies and communication are shaped by real customer needs. Jaanika drives customer experience transformation in 30+ countries, with a focus on self-service, automation, and monetization to unlock measurable business value

Day 2 – Tuesday, 28 Oct. - Cutting Edge Technologies Yielding Service Optimization, Efficiencies and Enhanced CX

16:20 Stream C: Mastermind Topical Discussion - Best Practices for Building Effective and User-Friedly Customer Portals*

ROOM LEADER

John Walls, Insight Architect, NeuroBuilt

TABLE 1 FACILITATOR

Jaanika Saar-Wibrow, Global Head of Customer Experience in Service, Siemens

TABLE 2 FACILITATOR

TABLE 3 FACILITATOR

TABLE 4 FACILITATOR

Day 3 – Wednesday, 29 Oct. - Understanding Your Customers' Customers to Enhance Partnerships and Unearth New Opportunities

14:55 Closing Plenary Panel & Open Discussion: 4 for 4: Four Women Service Leaders in Different Business Sectors Share Their 3 Biggest Takeaways

Before we go our separate ways, come hear the three most important things that four strategic women service leaders heard and learned at Field Service Europe. Then join the conversation and share your take and your vision of where the future of Field Service is headed.

Check out the incredible speaker line-up to see who will be joining Jaanika.

Download The Latest Agenda