27 - 29 October 2025
Hotel Okura Amsterdam, The Netherlands
Jaanika Saar-Wibrow is the Global Head of Customer Experience in Service at Siemens Smart Infrastructure Buildings. With 15 years of experience across engineering, strategy, and digital transformation, she leads global product managers and tool development teams in the R&D function, ensuring Siemens’ service technologies and communication are shaped by real customer needs. Jaanika drives customer experience transformation in 30+ countries, with a focus on self-service, automation, and monetization to unlock measurable business value
Objective:
Explore strategies for designing and implementing customer portals that enhance user experience, streamline service interactions, and drive customer satisfaction.
Key Discussion Areas
TABLE 1 FACILITATOR
Judith Lesowiec, Field Service Operational Technology and Projects Manager, Edwards Vacuum
TABLE 2 FACILITATOR
Jaanika Saar, Global Lead for Digital Customer Interactions, Siemens
TABLE 3 FACILITATOR
Tjerk Smits, Director Processes & Programs, Data Analytics
TABLE 4 FACILITATOR
*For service practitioners only please
Check out the incredible speaker line-up to see who will be joining Jaanika.
Download The Latest Agenda