Rokus Harder

Global Lead MRI Service Innovation Philips Co.

Rokus Harder has had a long, diverse career at Philips Healthcare, consistently demonstrating skills in leadership, services and product development, marketing strategy and team management. Currently, Rokus is managing a Service Innovation and Training team of 60+ people within the Business Unit MR in Philips. In this role his focus is on service innovation mainly by creation of new services and implementation of the latest remote services technologies. Rokus is also coach and council member of the internal coaching pool of Philips Benelux. Achievements include definition of a long term MR Remote Serviceability strategy, constant development of remote services and collaboration in a long-term strategy and collaborating with universities. Rokus held previous positions in Product Marketing, Regional Service Management, Service Escalation Management and various other positions in Service and Business Management.

Day 3 – Wednesday, 29 Oct. - Understanding Your Customers' Customers to Enhance Partnerships and Unearth New Opportunities

11:20 Stream A: Panel: Giving Service a Seat at the Table: Designing Products for Enhanced Serviceability

Serviceability can no longer be an afterthought—it must be a strategic priority from the start. When products are designed with service in mind, companies can reduce downtime, improve customer satisfaction, and optimize lifecycle costs. But how can service teams ensure their insights shape product development?

This panel discussion will bring together industry leaders to explore:

How to integrate service considerations into product design
Best practices for collaboration between engineering and field service teams
Real-world examples of products built for seamless serviceability

Learn how organizations are positioning service as a key stakeholder in product innovation, and create a future where serviceability drives both efficiency and customer success.

Check out the incredible speaker line-up to see who will be joining Rokus.

Download The Latest Agenda