Frank Jans | Field Service Europe

Field Service Europe 2025

27 - 29 October 2025

Hotel Okura Amsterdam, The Netherlands

Frank Jans

Head of Service Digitisation and European Process Owner for Service Ricoh Europe

Our keynote speaker brings over twenty years of experience in the European service sector. They have been pivotal in guiding service organizations towards digital transformation, focusing on increasing automation and digitization. Their work emphasizes the use of virtual agents, AI, and agile methodologies to turn data into actionable strategies. With a solid background in designing and deploying standardized service and CRM solutions, they have worked with platforms such as Siebel, Oracle, and ServiceNow. Their expertise has been crucial in enhancing service delivery and customer relationship management. As the European Process Owner for Service with Ricoh EMEA, they have led initiatives to improve service excellence and operational efficiency. Their practical approach and deep understanding of service environments have established them as a respected leader in the field.

Day 1 – Monday, 27 Oct. - How Service is Proving Its Enterprise Value With Business Expansion and Profit Growth Amid Economic Uncertainty

9:00 Opening Keynote: Moving Toward a Digital-First Mentality to Shift the Service Culture

Embracing a digital-first mentality is crucial for staying competitive and meeting the increasing expectations of customers. This session will highlight how Ricoh Europe is transforming its service culture by integrating digital tools and technologies into its service operations, as well as the benefits and challenges of adopting a digital-first approach. Frank will share strategies for leveraging digital solutions to enhance service delivery, improve efficiency and foster a customer-centric mindset.

Key takeaways include:

  • Understanding the principles of a digital-first mentality and its impact on field service
  • Practical steps for transitioning to digital-first operations
  • Real use cases at Ricoh Europe showcasing successful digital transformations in field service
  • Techniques for overcoming resistance to change and fostering a digital culture

Frank will also share his point of view on future trends and technologies shaping the digital service landscape.

Check out the incredible speaker line-up to see who will be joining Frank.

Download The Latest Agenda