Frank Jans

Embracing a digital-first mentality is crucial for staying competitive and meeting the increasing expectations of customers. This session will highlight how Ricoh Europe is transforming its service culture by integrating digital tools and technologies into its service operations, as well as the benefits and challenges of adopting a digital-first approach. Frank will share strategies for leveraging digital solutions to enhance service delivery, improve efficiency and foster a customer-centric mindset.

Key takeaways include:

• Understanding the principles of a digital-first mentality and its impact on field service
• Practical steps for transitioning to digital-first operations
• Real use cases at Ricoh Europe showcasing successful digital transformations in field service
• Techniques for overcoming resistance to change and fostering a digital culture

Frank will also share his point of view on future trends and technologies shaping the digital service landscape.