Venkata Mukku | Field Service Europe

Field Service Europe 2025

27 - 29 October 2025

Hotel Okura Amsterdam, The Netherlands

Venkata Mukku

Vice President Worldwide Service & Support Organisation Bruker Nano Surfaces & Metrology

Venkata Reddy Mukku is a seasoned global service leader with over 20 years of experience managing international customer service and support organizations. As Global Vice President of Service at Bruker, he leads sizeable service and support teams across China, Taiwan, Korea, Southeast Asia, Japan, Europe, and the US, delivering customer success in complex, high-tech industries. His teams play a critical role in supporting semiconductor manufacturers — the companies powering today’s AI revolution. Venkata is passionate about building customer-centric, resilient organizations and has a proven track record of transforming service operations, scaling processes, and driving sustainable business growth. Alongside his corporate leadership, Venkata is a Certified Professional Co-Active Coach (CPCC), offering executive and leadership coaching to leaders, founders, and high-potential talent globally. His coaching focuses on authentic leadership, mental fitness, and cultivating positive, high-performance cultures.

Day 2 – Tuesday, 28 Oct. - Cutting Edge Technologies Yielding Service Optimization, Efficiencies and Enhanced CX

14:40 Stream B: Panel: Enhanced Visibility & Predictability of Service Parts in a Fast-Changing Business Environments

The ability to track, anticipate, and manage service parts effectively is more critical than ever. Supply chain disruptions, shifting demand patterns, and evolving customer expectations require field service leaders to rethink traditional inventory strategies. How can organizations ensure they have the right parts, in the right place, at the right time—without unnecessary waste or delays?

This session will focus on the latest advancements in predictive analytics, real-time tracking, and AI-driven demand forecasting to improve service part availability. Industry experts will share actionable insights on optimizing inventory management, reducing downtime, and maintaining high service levels despite external uncertainties.

Key Takeaways:

  • Techniques for improving visibility into service part availability and location
  • Leveraging predictive analytics and AI to anticipate demand shifts
  • Best practices for mitigating supply chain disruptions and ensuring continuity
  • Strategies for integrating data-driven decision-making into field service operations

Check out the incredible speaker line-up to see who will be joining Venkata.

Download The Latest Agenda