27 - 29 October 2025
Hotel Okura Amsterdam, The Netherlands
Venkata Reddy Mukku is a seasoned global service leader with over 20 years of experience managing international customer service and support organizations. As Global Vice President of Service at Bruker, he leads sizeable service and support teams across China, Taiwan, Korea, Southeast Asia, Japan, Europe, and the US, delivering customer success in complex, high-tech industries. His teams play a critical role in supporting semiconductor manufacturers — the companies powering today’s AI revolution. Venkata is passionate about building customer-centric, resilient organizations and has a proven track record of transforming service operations, scaling processes, and driving sustainable business growth. Alongside his corporate leadership, Venkata is a Certified Professional Co-Active Coach (CPCC), offering executive and leadership coaching to leaders, founders, and high-potential talent globally. His coaching focuses on authentic leadership, mental fitness, and cultivating positive, high-performance cultures.
The ability to track, anticipate, and manage service parts effectively is more critical than ever. Supply chain disruptions, shifting demand patterns, and evolving customer expectations require field service leaders to rethink traditional inventory strategies. How can organizations ensure they have the right parts, in the right place, at the right time—without unnecessary waste or delays?
This session will focus on the latest advancements in predictive analytics, real-time tracking, and AI-driven demand forecasting to improve service part availability. Industry experts will share actionable insights on optimizing inventory management, reducing downtime, and maintaining high service levels despite external uncertainties.
Key Takeaways:
Check out the incredible speaker line-up to see who will be joining Venkata.
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