Naimish Rajyaguru, National Service Head at Symphony Limited, the global leader in evaporative cooling solutions, is a trailblazer in customer service and operational excellence. An engineering graduate with a postgraduate degree in marketing management, Naimish brings over three decades of expertise in revenue generation, sales, media, and after-sales operations. His illustrious career includes transformative leadership roles at global giants like LG, Whirlpool, and Videocon d2h, where he redefined service standards and drove innovation. At Symphony, Naimish spearheads a nationwide service network, orchestrating a team of over 4,500 engineers and 1,000 Authorized Service Providers to deliver seamless, cutting-edge solutions across India. Renowned for his strategic vision, he has revolutionized call registration processes with API-driven automation, setting new benchmarks in efficiency and customer satisfaction. A master negotiator and dynamic presenter, Naimish excels at forging strategic partnerships and leading cross-functional teams to design and launch groundbreaking business solutions in the consumer durables and DTH industries. A sought-after thought leader, Naimish captivates audiences with his insights on operational excellence, network planning, and customer-centric innovation. Honored as chairperson, speaker, and moderator at the prestigious Service Conference Singapore, he has inspired global audiences with his forward-thinking strategies. His ability to drive consensus across multi-organizational levels and deliver transformative outcomes makes him a standout voice at the WBR Service Conference Europe.