Naimish Rajyaguru | Field Service Europe

Field Service Europe 2025

27 - 29 October, 2025

Hotel Okura Amsterdam, The Netherlands

Naimish Rajyaguru

National Service Head Symphony limited

Naimish Rajyaguru, National Service Head at Symphony Limited, the global leader in evaporative cooling solutions, is a trailblazer in customer service and operational excellence. An engineering graduate with a postgraduate degree in marketing management, Naimish brings over three decades of expertise in revenue generation, sales, media, and after-sales operations. His illustrious career includes transformative leadership roles at global giants like LG, Whirlpool, and Videocon d2h, where he redefined service standards and drove innovation. At Symphony, Naimish spearheads a nationwide service network, orchestrating a team of over 4,500 engineers and 1,000 Authorized Service Providers to deliver seamless, cutting-edge solutions across India. Renowned for his strategic vision, he has revolutionized call registration processes with API-driven automation, setting new benchmarks in efficiency and customer satisfaction. A master negotiator and dynamic presenter, Naimish excels at forging strategic partnerships and leading cross-functional teams to design and launch groundbreaking business solutions in the consumer durables and DTH industries. A sought-after thought leader, Naimish captivates audiences with his insights on operational excellence, network planning, and customer-centric innovation. Honored as chairperson, speaker, and moderator at the prestigious Service Conference Singapore, he has inspired global audiences with his forward-thinking strategies. His ability to drive consensus across multi-organizational levels and deliver transformative outcomes makes him a standout voice at the WBR Service Conference Europe.

Day 3 – Wednesday, 29 Oct. 2025

11:00 Stream A: Keynote: Organizational Changes to Support Service Growth and Digital Adoption

Service leadership must embrace organizational changes that foster growth and accelerate digital adoption. Successfully navigating this transformation requires strategic alignment, operational efficiency, and a commitment to innovation.

Naimish, leading service at Symphony Ltd. for six years, will provide key insights on:

  • Building a resilient service infrastructure that supports scalability
  • Leveraging digital tools to enhance efficiency and CX
  • Overcoming challenges in organizational change management

Naimish will discuss the essential shifts needed to future-proof service organizations and empower teams for success in a rapidly changing digital landscape.

Check out the incredible speaker line-up to see who will be joining Naimish.

Download The Latest Agenda