Naimish Rajyaguru

Service leadership must embrace organizational changes that foster growth and accelerate digital adoption. Successfully navigating this transformation requires strategic alignment, operational efficiency, and a commitment to innovation.

Naimish, leading service at Symphony Ltd. for six years, will provide key insights on:

• Building a resilient service infrastructure that supports scalability
• Leveraging digital tools to enhance efficiency and CX
• Overcoming challenges in organizational change management

Naimish will discuss the essential shifts needed to future-proof service organizations and empower teams for success in a rapidly changing digital landscape.