Arnaud Billard

Senior Director Applications & Service Europe Cepheid

Arnaud is a seasoned service operations leader with more than 15 years of experience in the medical device industry and seven in the automotive industry. He has a proven track record in managing large-scale service teams (100+ associates), optimizing service operations and driving revenue growth. His particular expertise lies in transforming service departments into profit centers through strategic planning, digital transformation and customer-centric approaches.