Ivo Siebers

What will field service look like in 2030 and beyond? This forward-looking session explores the convergence of science, technology, and industrial innovation that is reshaping the service landscape.

From AI-driven diagnostics to autonomous field operations, Ivo and Martin – with more than 50 years of combined experience in field services -- will examine the trends, tools, and transformations that will define the next era of service excellence.

They will share how:

• Emerging disciplines—such as predictive analytics, materials science, and human-machine collaboration—are influencing service design and delivery.
• Leading organizations are integrating robotics, IoT, and digital twins to create smarter, more resilient service ecosystems.
• Gain insights into the evolving role of the field technician, and how to prepare your teams for a future where adaptability and digital fluency are critical.

No need to fear the future, Ivo and Martin will share their vision of how to build a future-ready service strategy that balances innovation with operational excellence.

This session is ideal for leaders who want to stay ahead of the curve, challenge conventional thinking, and position their organizations to thrive in a rapidly evolving service economy.

TK Elevator is setting new benchmarks in the field service industry. This session will provide an in-depth look at how TK Elevator is successfully expanding its service capabilities to meet ambitious growth targets and deliver exceptional value to its customers.

Join Ivo and Simon, with TK Elevator for 30 years and four years, respectively, to explore the strategic initiatives and innovative solutions that are driving the company’s service expansion. Learn how TK Elevator is leveraging cutting-edge technologies, enhancing operational efficiency, and fostering a customer-centric culture to achieve remarkable service growth.

Ivo and Simon will share:

• Insights into TK Elevator's strategic approach to service expansion.
• Overview of innovative solutions and technologies being implemented and successful service-growth initiatives.
• Best practices for enhancing service delivery 

Don't miss this opportunity to learn from TK Elevator's journey and apply these insights to your own service expansion ambitions.