Caroline Dent

Regional Operations Director Velrada

Caroline Dent is a senior operations leader with deep expertise in field service and frontline workforce management. As Regional Operations Director for the UK & EMEA, she drives service optimisation and digital transformation initiatives, helping organisations enhance efficiency and customer satisfaction. Caroline is a recognised voice in the industry, contributing thought leadership on the future of field service and the role of technology in empowering frontline teams.

Day 2 – Tuesday, 28 Oct. - Cutting Edge Technologies Yielding Service Optimization, Efficiencies and Enhanced CX

12:00 Roundtables With Solution Providers

Engage in open discussion with other service practitioners, led by solutions providers, on some of the most salient topics in the service industry today.

Two 30-minute sessions

Table 1 - Scaling Smarter: The Agent-Enabled Field Workforce

Moderated by Tim Gould, Senior Solutions Consultant, Velrada; and Caroline Dent, Regional Operations Director, Velrada

Table 2 – CX as a Competitive Differentiator and the Role Service Should Play

Moderated by Jan van Veen, Managing Director, moreMomentum

Table 3 – Delivering Efficient and Profitable Service in a World of Increasing Product Complexity and Ever More Demanding Customers

Moderated by Coens Jeukens, VP Customer Transformation, PTC

Table 4 – Best Practices for Launching a Lifecycle Management Program

Moderated by Tony Kenney, CEO & Founder, Catalyst Global

Table 5 – How OEMs Can Win Back Lost Spare Parts Revenue in the Age of E-Commerce and AI

Moderated by Chris Acheson, Founder & CEO, CADShare; Pieter van Lith, Partner Success Manager, IXON Cloud

Check out the incredible speaker line-up to see who will be joining Caroline.

Download The Latest Agenda