Nadine Hessel

Global Director Services Operations FläktGroup

Currently working as Global Director Services Operations at FläktGroup, I lead global spare parts procurement and infrastructure strategy—responsibilities I first took on as Global Director Supply Chain & Infrastructure. My expanded role now includes driving service excellence and operational strategy across international markets, with a continued focus on selecting and implementing the right tools and digital solutions. I have been working for FläktGroup for 19 years and prior to being a part of Global Service Management, I held the position of Commercial Manager in Sales Germany. I hold a Master’s degree in General Management.

Day 2 – Tuesday, 28 Oct. - Cutting Edge Technologies Yielding Service Optimization, Efficiencies and Enhanced CX

16:20 Stream B: Case Study: Picture Recognition for Service Parts Delivery Accuracy

Flakt Group is harnessing the power of picture recognition technology to improve service parts identification, prevent errors, and streamline delivery processes.

This case study will highlight how Flakt Group implemented AI-driven image recognition to enhance precision in part tracking, reduce misdeliveries, and optimize technician workflows. Attendees will gain practical insights into integrating visual recognition tools into field service operations, unlocking efficiency while minimizing costly mistakes.

Key Takeaways:

How picture recognition technology improves accuracy in service parts identification
Strategies for integrating AI-driven visual recognition into service logistics
Benefits of reducing misdeliveries and enhancing field technician efficiency

Join us for this deep dive into a transformative approach to service parts accuracy, and discover how visual AI can drive operational excellence in field service management.

Check out the incredible speaker line-up to see who will be joining Nadine.

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