Currently based in the Netherlands, Mark Procyshyn brings over 25 years of healthcare and medical device expertise to the challenge of transforming service delivery. As Vice President of Global Technical Operations at Fresenius Medical Care, he leads initiatives that drive customer satisfaction, revenue opportunities, and operational efficiency—through the application of emerging service technologies. His unique perspective spans both sides of the healthcare equation: beginning as a board-certified Respiratory Therapist treating patients across Canada, Saudi Arabia, and Singapore, then transitioning to drive operational excellence in global medical device operations. This clinical foundation gives him deep insight into what truly matters when equipment fails—and why prevention beats reaction every time. Mark's MBA from Maastricht University and Bachelor of Science in Respiratory Care from Independence University complement his hands-on experience scaling Customer Care, Supply Chain, Product Management, and Technical Service operations globally. He specializes in building self-serve capabilities and proactive service models that reduce traditional service demand while creating new revenue streams.