Veselin Donchev

Global Product Manager Service & Digital Lead Hoisting ABB

Veselin Donchev is a Global Product Manager and Digital Lead for Hoisting at ABB, based in Västerås, Sweden. With over 20 years of experience in the mining and construction industries, he specializes in product management, service innovation, and digital transformation. Veselin has held senior roles at Epiroc, Atlas Copco, and Volvo, driving global strategies and leading cross-functional teams. He holds master’s degrees in Electrical Engineering and Finance, and is fluent in English, Swedish, Russian, and Bulgarian. Veselin is passionate about advancing industrial performance through customer-centric, sustainable, and data-driven solutions.

Day 3 – Wednesday, 29 Oct. 2025

9:20 Panel: Turning Data into Insights to Deepen Client Partnerships and Enhance Decision Making

Data is more than just numbers—it’s the key to building lasting client partnerships and driving smarter decision-making. Service organizations that harness data effectively can enhance operational efficiency, predict client needs, create stronger business relationships and unearth new service products.

This dynamic panel discussion brings together industry leaders to explore:

Best practices for transforming raw data into meaningful insights
Strategies for using analytics to strengthen client trust and engagement
Real-world examples of data-driven decision-making in field service

Join us as we uncover how service professionals are turning information into action by leveraging data not only for operational excellence but as a powerful tool to enhance partnerships and growth.

Check out the incredible speaker line-up to see who will be joining Veselin.

Download The Latest Agenda