Tjerk Smits

Session Objective - As technology enables more remote service capabilities, field service leaders must strike a balance between efficiency and maintaining strong customer relationships. This discussion will explore how service organizations can leverage remote tools while ensuring clients still feel valued through in-person interactions.

Key Discussion Areas

• The evolving landscape of service delivery and how digital advancements are changing the way service teams operate?
• The key benefits and limitations of remote service support

·       Maintaining customer trust and engagement --what aspects of customer relationships require physical presence?

• How can organizations personalize remote interactions to build trust?
• Strategies for ensuring customers feel heard and supported in a remote-first environment.

ROOM LEADER 

Jan van Veen, Managing Director, moreMomentum 

TABLE 1 FACILITATOR

Tanjef Szellas, Director Global Service Performance Enablement, Customer Support, Leica Microsystems

TABLE 2 FACILITATOR

Neil Sturrock, Global Customer Support Director, Wave Mobile Money

TABLE 3 FACILITATOR

Maor Vered, Global Customer Success Manager, Solar Edge Technologies

TABLE 4 FACILITATOR

Tjerk Smit, Director Processes & Programs, Data Analytics & Reporting, Boston Scientific

*For service practitioners only please