Neil Sturrock

Attracting and retaining top talent in field service requires a fresh approach—one that embraces workforce flexibility and provides clear career pathways. The next generation of professionals expect adaptability, skill development opportunities, and a sense of purpose in their careers. How can service leaders design roles that meet these expectations while ensuring operational excellence?

This session will explore strategies for building an agile, future-ready workforce that appeals to emerging talent. Industry leaders will share insights on flexible scheduling, upskilling programs, and leadership development initiatives that empower employees and drive long-term success in field service.

Key Takeaways:

• The role of flexibility in attracting and retaining young professionals
• Strategies for creating career progression opportunities
• How technology and training programs support workforce engagement

Come hear how this panel of your peers are evolving to meet the expectations of today’s workforce, ensuring the business remains competitive, innovative, and appeals to the next generation.

Session Objective

As technology enables more remote service capabilities, field service leaders must strike a balance between efficiency and maintaining strong customer relationships. This discussion will explore how service organizations can leverage remote tools while ensuring clients still feel valued through in-person interactions.

Key Discussion Areas

• The evolving landscape of service delivery and how digital advancements are changing the way service teams operate?
• The key benefits and limitations of remote service support

·       Maintaining customer trust and engagement --what aspects of customer relationships require physical presence?

• How can organizations personalize remote interactions to build trust?
• Strategies for ensuring customers feel heard and supported in a remote-first environment.

TABLE 1 FACILITATOR

Tanjef Szellas, Director Global Service Performance Enablement, Customer Support, Leica Microsystems

TABLE 2 FACILITATOR

Neil Sturrock, Global Customer Support Director, Wave Mobile Money

TABLE 3 FACILITATOR

Maor Vered, Global Customer Success Manager, Solar Edge Technologies

TABLE 4 FACILITATOR

*For service practitioners only please