Tanjef Szellas | Field Service Europe

Field Service Europe 2025

27 - 29 October, 2025

Hotel Okura Amsterdam, The Netherlands

Tanjef Szellas

Director Global Service Performance Enablement Leica Biosystems

Day 3 – Wednesday, 29 Oct. 2025

13:00 Mastermind Topical Discussion: Balancing Remote Service Capabilities With On-Site Customer Relationships

Session Objective

As technology enables more remote service capabilities, field service leaders must strike a balance between efficiency and maintaining strong customer relationships. This discussion will explore how service organizations can leverage remote tools while ensuring clients still feel valued through in-person interactions.

Key Discussion Areas

  • The evolving landscape of service delivery and how digital advancements are changing the way service teams operate?
  • The key benefits and limitations of remote service support

·       Maintaining customer trust and engagement --what aspects of customer relationships require physical presence?

  • How can organizations personalize remote interactions to build trust?
  • Strategies for ensuring customers feel heard and supported in a remote-first environment.

TABLE 1 FACILITATOR

Tanjef Szellas, Director Global Service Performance Enablement, Customer Support, Leica Microsystems

TABLE 2 FACILITATOR

Neil Sturrock, Global Customer Support Director, Wave Mobile Money

TABLE 3 FACILITATOR

Maor Vered, Global Customer Success Manager, Solar Edge Technologies

TABLE 4 FACILITATOR

*For service practitioners only please

Check out the incredible speaker line-up to see who will be joining Tanjef.

Download The Latest Agenda