Tanjef Szellas | Field Service Europe

Field Service Europe 2025

27 - 29 October 2025

Hotel Okura Amsterdam, The Netherlands

Tanjef Szellas

Director Global Service Performance Enablement Leica Microsystems

Dr. Tanjef Szellas is Global Service Director at Leica Microsystems, where he focuses on service performance, digital enablement, and operational efficiency. He previously held leadership roles in service operations, product management, and innovation within the company. He holds a PhD in Biochemistry from the Max Planck Institute for Biophysics and an MBA from WHL Lahr.

Day 3 – Wednesday, 29 Oct. - Understanding Your Customers' Customers to Enhance Partnerships and Unearth New Opportunities

12:45 Stream C: Mastermind Topical Discussion: Balancing Remote Service Capabilities With On-Site Customer Relationships*

Session Objective - As technology enables more remote service capabilities, field service leaders must strike a balance between efficiency and maintaining strong customer relationships. This discussion will explore how service organizations can leverage remote tools while ensuring clients still feel valued through in-person interactions.

Key Discussion Areas

  • The evolving landscape of service delivery and how digital advancements are changing the way service teams operate?
  • The key benefits and limitations of remote service support

·       Maintaining customer trust and engagement --what aspects of customer relationships require physical presence?

  • How can organizations personalize remote interactions to build trust?
  • Strategies for ensuring customers feel heard and supported in a remote-first environment.

ROOM LEADER 

Jan van Veen, Managing Director, moreMomentum 

TABLE 1 FACILITATOR

Tanjef Szellas, Director Global Service Performance Enablement, Customer Support, Leica Microsystems

TABLE 2 FACILITATOR

Neil Sturrock, Global Customer Support Director, Wave Mobile Money

TABLE 3 FACILITATOR

Maor Vered, Global Customer Success Manager, Solar Edge Technologies

TABLE 4 FACILITATOR

Tjerk Smit, Director Processes & Programs, Data Analytics & Reporting, Boston Scientific

*For service practitioners only please

Check out the incredible speaker line-up to see who will be joining Tanjef.

Download The Latest Agenda