Advancing Service Together!

Born in 2003, Field Service is a conference where service, support and customer care meets inspiration!

With transformative content designed to elevate your service priorities, our conference will help make your program into a customer-focused, revenue generating resource.

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2018 Speakers Include

Here are some of the leading minds in service who are presenting at Field Service Amsterdam

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Grant Walker

Regional CEO, Service Northern Europe and the Middle East
Siemens Gamesa
(Strategy & Operational Development)

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Hans-Jürgen Brass

Senior Director, Global Lead - Account Stabilization Team
Dell EMC
(Exceeding Customer Expectations)

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Pedro Wiendels

Field Service Director
Airbus
(Industry Boardroom - Airspace)

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Phil Wolfenden

VP Customer Experience (CX) Centres
Cisco EMEAR
(Creating Exceptional Customer Value)

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Christian Kundert

Customer Support Agreements (CSA) Team
Caterpillar
(Moving from Reactive to Proactive)

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Miguel Ángel Hernanz

VP, Head of Global Service Delivery Transformation
Philips
(Remote Solutions)

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Jean-Pierre Braun

VP Global Field Force
Nokia
(Augmented Reality to Transform Service)

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Eric Le Joliff

VP, Strategy, Global Field Services
Schneider Electric
(Predictive Service Models)

What You'll Learn

At Field Service, we are obsessed with ensuring we are discussing your top challenges to find results to bring back to your business. Some of the key topics that we’re covering at Field Service Amsterdam 2018 include:

Driving Service Revenue With A Focus On Customer Outcomes And Uptime

  • Moving from reactive to proactive and predictive service models
  • Exploring new services and revenue streams
  • Optimizing service pricing
  • Optimizing spare parts management

Using Machine Learning And Connected Devices To Build Innovative Service Strategies
Erik Lapre, VP Services, Schneider Electric

Exploring New Service Offerings To Drive More Revenue
Massimo Lenzi, Head of Customer Service – Homeland Security & Critical Infrastructure, Leonardo

Driving NPS Above The Norm To Create World-Class Service
Alec Pinto, Regional Service Manager DACH & High Growth Markets, Leica Biosystems

Advancing Your Digital Service Strategy To Manage Cost And Improve Performance

  • Aligning your service strategy with changing customer demands (Amazon and Uber models still discussed)
  • Leveraging technologies like AR/VR/MR to provide better faster cheaper service
  • Ensuring your technicians have all the knowledge they need at their fingertips
  • Using spare parts digital cataloguing
  • Exploring the use of AI and machine learning in service
  • Integrating service to an enterprise system to have a full view of the service workflow

Transforming A Mature Field Service Business With Digital Innovation Plus A Human Touch
Norbert Kamberg, Director Global Operations Field Services and Tools, Siemens Power & Gas Services

PANEL: Shortlisting The Most Important Digital Tools To Achieve World-Class Service
Miguel Ángel Hernanz, VP, Head of Global Service Delivery Transformation, Philips

Becoming A Data-Driven Predictive Maintenance Organization: Overcoming The Resistance To Change
Jan van Dijk, Regional Connected Services Sales Leader Benelux, Honeywell Building Solutions

Filling The Talent Gap And Training For New Workforce Skill Set (that is highly digital)

  • Gamification of training and knowledge management
  • Change management. Even though this industry is highly technical, it still all comes down to the people (having the right ones and ensuring they are using the technology most effectively)
  • Managing a multi-generational workforce
  • Using crowd service, hybrid employment models, and technician outsourcing effectively to meet your needs
  • Ensuring cross-cultural success
  • Technician Safety

PANEL: The Workforce Of The Future: Filling The Talent Gap By Finding Qualified Field Engineers
Stefan Guldner, Head of Customer Support EMEA, Medical Systems Division, Olympus Europa
Walter Wetzelaer, Director Global Service Sales, Leica Microsystems, a Danaher Company
Clinten van der Merwe, Service Director EMEA, Smiths Detection
Stef Vanneste, VP EMEA, Terumo Medical Products

From A CSE To TCA – From Customer Support Engineer To Trusted Customer Advisor
Meir Elharrar, Director, European Service & Managing Director, Brooks Automation


Who Attends Field Service?

Service leaders from some of the largest European manufacturers and commercial services organizations to small-to-medium sized businesses: Field Service gives you the tools for a world-class field operation!

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"The advantage of Field Service is that you get a window into top processes, people, tools and initiatives in the space. You have the opportunity to benchmark best practices and new ideas from a cross-industry perspective."

- Dick Frishkorn, Process Improvement Leader, GE Aircraft

The Field Service Audience

Service leaders from some of the top manufacturing companies in the world be onsite to gain the tips and tools they need for a world-class service program.

Seniority breakdown

C Level/Head VP/SVP/ Director Sr. Manager / Manager Specialist / Analyst 14% 4% 36% 46%
Industry Percent
C Level/Head 17
VP/SVP/Director 42
Manager 28
Analyst 13

Globally Focused Manufacturers

Our event brings together service leaders from some of the top manufacturing companies in the globe. 150+ executives will be in a room gaining the tips and tools they need for a world class program.

  • Food
  • Paper
  • Telecommunications
  • Agriculture
  • Bio-Tech
  • Semi Conductor
  • Industrial Machinery
  • Computer & Electronic
  • Laboratory
  • Medical Equipment & Supplies
  • Surgical Equipment
  • Hospital Equipment
  • Automotive Parts
  • IT Solutions
  • Transportation

Top Spend Categories – Field Service Profiling Report (Out of 100

Scheduling
49%
Field Service Management Software
80%
Talent & Training
66%
Aftermarket Revenue Growth
64%
Knowledge Management
61%
CRM
56%
Predictive Maintenance
56%
Service & Sales Alignment

Learning. Networking. And Fun!

In each session, you’ll find something new and exciting at Field Service. From keynote presentations to breakouts – you’ll have a chance to make valuable connections and life-long friends.

Welcome Night Cap Drinks

26 November

Drinks Reception in the Exhibit Hall

27 Nov

20 Years of Service Club

27 Nov

Women in Service Breakfast

27 Nov

Toolbox Talks

27 Nov

Best-In-Class Awards

28 Nov

Real Reviews From Real Attendees

See why the community rates Field Service as the number one service and support event of it's kind.

Dam 9, 1012 JS Amsterdam, Netherlands


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