Advancing Service Together
Field Service is where 350+ cross-industry service, support and customer success executives come together to build world-class operations.
With industry-leading, forward looking content, Field Service is designed to help you achieve service excellence and profitability.
“The Field Service Europe event attracted senior-level service executives that resulted in valuable discussion of our common initiatives.”
Ian Channing, VP Customer Service, Head of Global System Operations & Field Service
“A well organized meeting that provides good insight to see where the industry trends are. Plus how these trends are being implemented at your peers.”
Maarten Leertouwer, Senior Director Customer Support Computed Tomography
Best of The Best
“You’re really learning from the best-of-the-best at Field Service. The information, advice, new connections and strategies I’m leaving with are priceless. ”
Kirsten Mathis, Field Service Manager
Get Inspired By Your 2019 Innovative Speakers
VP Global Field Force, Global Services
Eric Le Joliff
VP, Strategy - Global Field Services
Global Customer Service Market to Order Lead
Director, Global Field Service
VP Services Business
VP Global Service Excellence
VP Global Service & Customer Care
Carl Zeiss Microscopy
VP Global Technical Services & AWP EMEAR
Chairman of the Board of Directors, Turbo-Union, and Director
Head of Operations – Aftersales
Service Director, UK&I
EMEA Service Director – Lifesciences
More Ideas to Move Your Service Organization Forward, Faster.
Senior-Level Networking like You’ve Never Seen Before.
Who Attends Field Service?
Service leaders from Europe's largest manufacturers and commercial services organizations as well as small-to-medium sized businesses.
2019 Agenda At A Glance
Designing A Service Delivery Model That Provides A Best-In-Class Experience
Panel: Pay-Per-Use, Subscription, And Outcomes Based Service Models: What You Need To Know To Move Into The Next Generation Of Service And Support
End-To-End Spare Parts Supply Chain Optimization To Ensure Faster Delivery
Panel: Monetizing More Offerings, Creating Value, And Diversifying Revenue Streams To Expand Your Service Business
Panel: Embracing The Next Phase Of Augmented Reality Technology
Giving Your Team The Tools To Make Every Customer Contact Special
Heads of Service Mastermind: Secrets To Advancing Your Service Operations From The Leaders In The Industry– By Invite Only
Rebuilding Customer Loyalty And Your Competitive Differentiators In A Saturated, Commoditized Market
Panel: Successfully Navigating Your Digital Workflow And Partner Ecosystem Transformation
Panel: Ensuring You Have The Right Culture, Tools, And Training To Recruit And Engage Customer Advisor Technicians