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What is Field Service?

Field Service is an event where service, support and customer care meets inspiration! With innovative content focused on transforming service priorities, Field Service is designed to help take your program from a traditional customer care center to a revenue generating resource.

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"The advantage of Field Service is that you get a window into top processes, people, tools and initiatives in the space. You have the opportunity to benchmark best practices and new ideas from a cross-industry perspective."

- Dick Frishkorn, Process Improvement Leader, GE Aircraft


Why Field Service?

Faculty:

75% of speakers are senior-level service executives, rather than software and solution providers

Format:

The most interactive event of its kind so you will retain more information and make meaningful connections. Formats include help huddles, workshops, service model board rooms, 1:1 meetings, and more!

Content:

Forward-looking content to evolve your business model and leverage digitization

"Field Service Europe attracts senior-level service executives that results in valuable discussion of our common initiatives."
- Ian Channing, VP Customer Service, Head of Global System Operations & Field Service, Swisslog

"Fantastic session that was very informative. We captured some ideas from the presenters and other peer discussions that we are going to try to implement in our own organization."
- Frank Ong, WW Director Service Marketing, Kodak

"A well organized meeting that provides good insight to see where the industry trends are. Plus how these trends are being implemented at your peers."
- Maarten Leertouwer, Senior Director Customer Support Computed Tomography, Philips

The Field Service Audience

Service leaders from some of the top manufacturing companies in the world be onsite to gain the tips and tools they need for a world-class service program.

Seniority breakdown

C Level/Head VP/SVP/ Director Sr. Manager / Manager Specialist / Analyst 14% 4% 36% 46%
Industry Percent
C Level/Head 17
VP/SVP/Director 42
Manager 28
Analyst 13

Globally Focused Manufacturers

Our event brings together service leaders from some of the top manufacturing companies in the globe. 150+ executives will be in a room gaining the tips and tools they need for a world class program.

  • Food
  • Paper
  • Telecommunications
  • Agriculture
  • Bio-Tech
  • Semi Conductor
  • Industrial Machinery
  • Computer & Electronic
  • Laboratory
  • Medical Equipment & Supplies
  • Surgical Equipment
  • Hospital Equipment
  • Automotive Parts
  • IT Solutions
  • Transportation

Top Spend Categories – Field Service Profiling Report (Out of 100

Scheduling
49%
Field Service Management Software
80%
Talent & Training
66%
Aftermarket Revenue Growth
64%
Knowledge Management
61%
CRM
56%
Predictive Maintenance
56%
Service & Sales Alignment

2017 Featured Speakers

Andreas Beck

Head of Service
Samsung Electronics GmbH

Phil Wolfenden

VP EMEAR Technical Services
Cisco Systems

Patrick May

Head of Center of Competence - Service & Digitalization
Continental

Rajat Kakar

VP, Head of Product Related Services Business
Fujitsu

Martin Tornberg

VP Services Planning & Projects
Volvo Group

Sheraz Masood

Global Head of Customer Support Operations
Ericsson

Ariane Roos

Senior Director, Customer Services & Operations
Philips

Massimo Lenzi

Head of Customer Service, Homeland Security & Critical Infrastructures
Leonardo

#FieldServiceEU

Who said conferences can’t be fun? Take a look at some of our exciting photos from 2016!

Real Reviews From Real Attendees

See why the community rates Field Service as the number one service and support event of it's kind.

Who Attends Field Service?

Service leaders from some of the largest European manufacturers and commercial services organizations to small-to-medium sized businesses: Field Service gives you the tools for a world-class field operation!

NH Collection Amsterdam Grand Hotel Krasnapolsky

Dam 9, 1012 JS Amsterdam, Netherlands


  31 20 554 9111   Website

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