Advancing Service Together

Field Service is where 350+ cross-industry service, support and customer success executives come together to build world-class operations.

With industry-leading, forward looking content, Field Service is designed to help you achieve service excellence and profitability.

Valuable Discussion

“The Field Service Europe event attracted senior-level service executives that resulted in valuable discussion of our common initiatives.”

Ian Channing, VP Customer Service, Head of Global System Operations & Field Service

Swisslog

Latest Trends

“A well organized meeting that provides good insight to see where the industry trends are. Plus how these trends are being implemented at your peers.”

Maarten Leertouwer, Senior Director Customer Support Computed Tomography

Phillips

Best of The Best

“You’re really learning from the best-of-the-best at Field Service. The information, advice, new connections and strategies I’m leaving with are priceless. ”

Kirsten Mathis, Field Service Manager

Legrand

Get Inspired By Your 2019 Innovative Speakers

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Jean-Pierre Braun

VP Global Field Force, Global Services
Nokia

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Eric Le Joliff

VP, Strategy - Global Field Services
Schneider Electric

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Ralf Bootz

Global Customer Service Market to Order Lead
Philips

Edward Bownass

Director, Global Field Service
BT

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Rajat Kakar

VP Services Business
Fujitsu

Mark Schiphorst

VP Global Service Excellence
Thermo King

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Martin Fischer

VP Global Service & Customer Care
Carl Zeiss Microscopy

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Sebastian Umbreit

VP Global Technical Services & AWP EMEAR
Terex

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Andrea Pisoni

Chairman of the Board of Directors, Turbo-Union, and Director
Q-Bot

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Louise Murton

Head of Operations – Aftersales
Baxi

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Claire Keelan

Service Director, UK&I
Johnson Controls

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Peter Langworthy

EMEA Service Director – Lifesciences
GE Healthcare

Why Attend?

More Ideas to Move Your Service Organization Forward, Faster.

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Senior-Level Networking like You’ve Never Seen Before.

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Who Attends Field Service?

Service leaders from Europe's largest manufacturers and commercial services organizations as well as small-to-medium sized businesses.

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2019 Agenda At A Glance

  • Designing A Service Delivery Model That Provides A Best-In-Class Experience
  • Panel: Pay-Per-Use, Subscription, And Outcomes Based Service Models: What You Need To Know To Move Into The Next Generation Of Service And Support
  • End-To-End Spare Parts Supply Chain Optimization To Ensure Faster Delivery
  • Panel: Monetizing More Offerings, Creating Value, And Diversifying Revenue Streams To Expand Your Service Business
  • Panel: Embracing The Next Phase Of Augmented Reality Technology
  • Giving Your Team The Tools To Make Every Customer Contact Special
  • Heads of Service Mastermind: Secrets To Advancing Your Service Operations From The Leaders In The Industry– By Invite Only
  • Rebuilding Customer Loyalty And Your Competitive Differentiators In A Saturated, Commoditized Market
  • Panel: Successfully Navigating Your Digital Workflow And Partner Ecosystem Transformation
  • Panel: Ensuring You Have The Right Culture, Tools, And Training To Recruit And Engage Customer Advisor Technicians
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