Traditional service models built around maintenance contracts and spare parts are giving way to a new expectation: providers who are accountable for delivering real business outcomes. Abhishek Jeet, VP, Global Service Business Development and Digital Ops Center, for GEA will discuss how his organization transformed its service approach to focus on performance-based partnerships, where customers pay for results rather than activities. Through gain-sharing and performance-based agreements, both provider and customer benefit from improved efficiency and operational outcomes. Delivering this model required new digital capabilities, closer integration of hardware, software, and services, and new ways to measure performance. The result is stronger customer trust, new recurring revenue streams, and service partnerships built on shared success.

• Move from spare-parts-driven service revenue to outcome-based performance partnerships
• Utilize gain- and loss-sharing models that align provider incentives with customer efficiency and business results
• Identify which digital tools and data capabilities are needed to measure and deliver outcome-based services
• Integrate hardware, software, and services enables new recurring service business models