27 - 29 October 2025
Hotel Okura Amsterdam, The Netherlands
Session Objective
To explore how field service organizations can leverage data collected from devices in the field to unlock new revenue streams, enhance customer value, and expand their service portfolio beyond traditional maintenance and repair.
Key Discussion Areas
ROOM LEADER
Alice Bowen, Senior Portfolio Manager, Connected Products, LexmarkAlice Bowen, Senior Portfolio Manager, Connected Products, Lexmark
TABLE 1 FACILITATOR
Demetrios Karathanasis, Global Portfolio Director, AI & IoT Solutions, Lexmark
TABLE 2 FACILITATOR
Andrew Dagger, Head of Customer Operations, EMEA West and Turkey, Lexmark
TABLE 3 FACILITATOR
George Roberts-Smith, Group CEO, McFarlane Telfer/ MCTF
TABLE 4 FACILITATOR
Martin Ebel, Digital Service Expert, Becker
*For service practitioners only please
Check out the incredible speaker line-up to see who will be joining Alice.
Download The Latest Agenda