Andrew Dagger

Come hear about proven use cases for AI that service leaders are executing with their solutions partners. This will help attendees identify service leaders and their solutions providers that they would like to meet with one-to-one during the AI Advisory Lab debuting in Europe on Day 3.

Case Study 1 – Moving from Manual to Sophisticated and Customized Route Planning

Ecoprogram Flotte, part of Arval and a leading name in Italian automotive logistics, used Timefold’s Field Service optimization API to automate and optimize the planning of over 245,000 vehicle deliveries and pick-ups each year. With Timefold’s PlanningAI engine, the company built a platform that automates route planning based on driver availability, residence, and other operational constraints, making routes more efficient and environmentally friendly.

• Davide, Anzxaldi, IT Manager, Ecoprogram Flotte
•  Maarten Vandenbroucke, CEO, Timefold

Case Study 2 – How Lexmark Leverages IoT for Predictive Service and Proactive Supplies Management 

Lexmark, a fellow manufacturer and connected-device pioneer, has been harnessing the power of IoT for more than 20 years, and can help you transform from just selling hardware to delivering advanced services. We’ve done it ourselves and can help you do it too. Lexmark Optra IoT Solutions can deliver meaningful value for you in as little as 90 days.  Andy Dagger, Head of Customer Operations for Lexmark will share a case study of these capabilities at work in our core business to deliver key use cases like Predictive Service and Proactive Supplies Management.  

• Andrew Dagger, Head of Customer Operations, Western EMEA & Turkey, Lexmark
• Demetrios Karathanasis, Global Portfolio Director, AI & IoT Solutions, Lexmark | Optra IoT

Session Objective: To explore how field service organizations can use data from connected devices in the field to create new sources of revenue, deliver more value to customers, and expand their services beyond traditional maintenance and repair.

Key Discussion Areas

• How could your approach to maintenance and customer support improve by using connected device data? Could this help deliver services more efficiently or scale your operations
• How could real-time data about how equipment is used or how it performs help you develop new revenue streams or business models? Examples might include; tailored service packages, equipment upgrade recommendations, and opportunities to sell additional services or products.
• What changes would your organization need to make to support these new business models? Consider pricing strategies, internal processes, and customer expectations.
• How has your organization overcome obstacles in leveraging data from machines in the field? Examples might include; connectivity issues, data security concerns, poor data quality, or difficulty in turning data into actions.

ROOM LEADER

Alice Bowen, Senior Portfolio Manager, Connected Products, Lexmark

TABLE 1 FACILITATOR

Demetrios Karathanasis, Global Portfolio Director, AI & IoT Solutions, Lexmark

TABLE 2 FACILITATOR

Andrew Dagger, Head of Customer Operations, EMEA West and Turkey, Lexmark

TABLE 3 FACILITATOR

George Roberts-Smith, Group CEO, McFarlane Telfer/ MCTF

TABLE 4 FACILITATOR

Martin Ebel, Digital Service Expert, Becker

*For service practitioners only please

Part I – 11:00-12:00

Come get your most burning AI questions and concerns answered in private one-to-one sessions with other field service leaders who are working with AI vendors on use cases relevant to your business. The vendors will feature technical AI experts and thought leaders (not salespeople); the field service practitioners will be director level and higher focused on AI strategy. 

Come to this session and meetings with one or two burning questions you want answered during these 15-minute meetings.

AI ADVISORY STATIONS & USE CASES

Station #1- Timefold

Use Cases - Route and schedule optimization

Client partner - Davide Anzxaldi, Head of Supply Chain, Innovation & Quality, Ecoprogram Flotte

Sponsor - Maarten Vandenbroucke, CEO, Timefold

Station #2 - Lexmark

Use Cases: Predictive service, Proactive Supplies Management

Client Partner: Andrew Dagger, Head of Customer Operations, Western EMEA & Turkey, Lexmark

Sponsor:  Demetrios Karathanasis, Global Portfolio Director, AI & IoT Solutions, Lexmark | Optra IoT

Part 2 – 12:45-14:50

Come get your most burning AI questions and concerns answered in private one-to-one sessions with other field service leaders who are working with AI vendors on use cases relevant to your business. The vendors will feature technical AI experts and thought leaders (not salespeople); the field service practitioners will be director level and higher focused on AI strategy.

Come to this session and meetings with one or two burning questions you want answered during these 15-minute meetings.

AI ADVISORY STATIONS & USE CASES

Station #1- Timefold

Use Cases - Route and schedule optimization

Client partner - Davide Anzxaldi, Head of Supply Chain, Innovation & Quality, Ecoprogram Flotte

Sponsor - Maarten Vandenbroucke, CEO, Timefold

Station #2 - Lexmark

Use Cases: Predictive service, Proactive Supplies Management

Client Partner: Andrew Dagger, Head of Customer Operations, Western EMEA & Turkey, Lexmark

Sponsor: Demetrios Karathanasis, Global Portfolio Director, AI & IoT Solutions, Lexmark | Optra IoT

*Lexmark is both a field service practitioner and a technology solutions provider to the industry.