Andrew Dagger

Head of Customer Operations, EMEA West and Turkey Lexmark

As Head of Customer Operations for EMEA West and Turkey at Lexmark (a subsidiary of Xerox), Andy leads the strategic direction and execution of Managed Print Services (MPS) and Customer Success Management across a diverse and dynamic region. He oversees cross-functional teams focused on delivering operational excellence, optimizing service delivery, and enhancing customer satisfaction and retention—all while maintaining strong P&L performance.

Andy collaborates closely with senior leadership to align operations with Lexmark’s global strategy, drive continuous improvement, and support sustainable business growth. His leadership is instrumental in elevating the customer experience and ensuring Lexmark’s services consistently meet the evolving needs of enterprise clients.